H500 going offline each day
I got an H500 with the latest firmware in July which seemed to work fine for the first two weeks. When we went on vacation all the Tapo devices connected through the H500 went offline after a few days. I was able to reboot them from afar by using smart plugs from a different brand but the H500 still kept going offline.
Since then the H500 goes offline pretty much every day. It has a stable connection with a mesh repeater in the same room. Is it a faulty product?
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Make sure the smart hub's firmware is up-to-date. What's its current version? How to update the firmware of the Tapo devices on the Tapo App
What's the state of the status LED on the hub when it goes offline? How do you restore the connection?
Try switching the hub to use ethernet connection, see if that helps.
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I already switched to a completely different Wifi Mesh brand, so it can't be the connection. I mean, all the other smart devices in the home work fine without ever needing a hard reboot. I even activated "automatic nightly reboot". When it goes offline then the red light blinks.
Firmware is 1.3.1 20250822 rel. 65691
I don't see a newer firmware available.
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What's the signal strength (Device Settings page > Network Connection, check the RSSI rate) of your H500 hub? Have you tried putting it to use ethernet connection?
Can you clarify the color of the hub when it goes offline, is it red or amber? Is it blinking slowing or quickly? The following are the led status changes while booting up, FYI.
- Solid red: starting up
- Blinking red and green: Connecting to WiFi
- Solid Green: Connected to the cloud.
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I'm having the same problem. The device randomly goes offline every day and is no longer reachable. The only way to restore the connection is to restart the router.
The H500 is connected to Wi-Fi and I can't use Ethernet. I've tried splitting the network with two separate SSID (2.4GHz and 5GHz) or using a single network, but the problem persists.
When offline the H500 displays a flashing green on status LED.
Firmware version is: 1.3.1 Build 20250822 rel. 65691
thank you in advance
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