H500 going offline each day
I got an H500 with the latest firmware in July which seemed to work fine for the first two weeks. When we went on vacation all the Tapo devices connected through the H500 went offline after a few days. I was able to reboot them from afar by using smart plugs from a different brand but the H500 still kept going offline.
Since then the H500 goes offline pretty much every day. It has a stable connection with a mesh repeater in the same room. Is it a faulty product?
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The following are troubleshooting suggestions for potential connectivity issues that might occur on a Tapo H500.
1. If the hub is connected via WiFi, check device's signal strength. If the signal is too weak, move it closer to the router, or use ethernet connection instead.
2. If the hub is connected via ethernet, try using a different cable and plug it into another port on your router. For comparison, connect another wired device to the same cable and port to see if it experiences the same issue.
3. If the hub's Status LED is blinking green slowly, it means the hub is disconnected from the cloud, which will cause remote control failure. For this issue, refer to the steps in Case 2 for guidance:
Cannot use the Tapo app to control my smart devices
If the above suggestions do not resolve the problem, reach out to our support team for further investigation. Contact Technical Support
Make sure to include the following information in your email for efficient follow-up:
1. Detailed description of the problem, such as how often it occurs, how you restore the connection, the status of the LED indicator when the issue happens, etc.
2. Mac address of the Tapo H500.
3. Model of your router.
4. Name of your internet service provider.
5. Turn on Diagnostics mode in the hub’s settings (Device Settings > Diagnostics), and provide the most recent time the issue occurred along with your time zone.
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Make sure the smart hub's firmware is up-to-date. What's its current version? How to update the firmware of the Tapo devices on the Tapo App
What's the state of the status LED on the hub when it goes offline? How do you restore the connection?
Try switching the hub to use ethernet connection, see if that helps.
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I already switched to a completely different Wifi Mesh brand, so it can't be the connection. I mean, all the other smart devices in the home work fine without ever needing a hard reboot. I even activated "automatic nightly reboot". When it goes offline then the red light blinks.
Firmware is 1.3.1 20250822 rel. 65691
I don't see a newer firmware available.
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What's the signal strength (Device Settings page > Network Connection, check the RSSI rate) of your H500 hub? Have you tried putting it to use ethernet connection?
Can you clarify the color of the hub when it goes offline, is it red or amber? Is it blinking slowing or quickly? The following are the led status changes while booting up, FYI.
- Solid red: starting up
- Blinking red and green: Connecting to WiFi
- Solid Green: Connected to the cloud.
Based on the specific connection status of your device, you can refer to the relevant suggestions in this article for troubleshooting. Cannot use the Tapo app to control my smart devices
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I'm having the same problem. The device randomly goes offline every day and is no longer reachable. The only way to restore the connection is to restart the router.
The H500 is connected to Wi-Fi and I can't use Ethernet. I've tried splitting the network with two separate SSID (2.4GHz and 5GHz) or using a single network, but the problem persists.
When offline the H500 displays a flashing green on status LED.
Firmware version is: 1.3.1 Build 20250822 rel. 65691
thank you in advance
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up!
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marcox wrote
I'm having the same problem. The device randomly goes offline every day and is no longer reachable. The only way to restore the connection is to restart the router.
The H500 is connected to Wi-Fi and I can't use Ethernet. I've tried splitting the network with two separate SSID (2.4GHz and 5GHz) or using a single network, but the problem persists.
When offline the H500 displays a flashing green on status LED.
Firmware version is: 1.3.1 Build 20250822 rel. 65691
thank you in advance
Blinking green slowly means the hub is connected to the WiFi, but not to the cloud. The LED will turn solid green when the hub is linked to the Tapo cloud successfully.
You can try to restart the router. Change the router DNS to 8.8.8.8 and 8.8.4.4, see if that helps.
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Okay, I'll try to update dns on the router and do some tests. But when the status LED blinking green slowly the device appears offline in the app, why?
I'm curious, why does it have to be connected to the cloud? Recordings are local, right?
thank you in advance
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There are some cloud features, such as the remote control ability of the hub and its sub-devices and Tapo automation.
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After more than a month of testing, I'm still struggling with the same problem, it seems clear to me that it's not a DNS issue.
I've resetted, reconfigured, and changed the DNS, all for nothing! After a few days, the device loses its internet connection (it's the only one on my LAN, as all the others are working properly). The "status" LED flashes green, but the hub is no longer accessible. The only way to restore proper operation is to physically force a reboot of the hub itself.
Please find a solution as soon as possible, in this state the hub is unusable
Thanks
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Have you tried to connect the hub to a different WiFi? Like a 5GHz guest network or a hotspot WiFi.
To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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