Tapo H500 causes instability on Deco X50 Ethernet backhaul

Tapo H500 causes instability on Deco X50 Ethernet backhaul

Tapo H500 causes instability on Deco X50 Ethernet backhaul
Tapo H500 causes instability on Deco X50 Ethernet backhaul
Tuesday
Model: Tapo H500  
Hardware Version:
Firmware Version:

Hello,

I already opened a detailed post in the Home Network Community → Deco section about this issue:
👉 Deco X50 Ethernet backhaul unstable when Tapo H500 is connected - Home Network Community
 

In short:

  • Tapo H500 (US v1.0, firmware 1.3.1 Build 20250822) is connected by Ethernet to my Deco X50 (US v1.0, firmware 1.6.7 Build 25031412).

  • The H500 currently manages one Tapo C520WS (v2.0, firmware 1.1.2) camera.

  • When the H500 is connected by Ethernet, my secondary Deco randomly loses its Ethernet backhaul — LED turns blinking red for 20–30 seconds and then recovers.

  • The Deco app reports “Ethernet backhaul unstable.”

  • As soon as I unplug the H500, the Deco network becomes completely stable again.

Additionally, I’m unable to configure Wi-Fi on the H500:
When I try to add a Wi-Fi network, it fails with an error.
I’m performing the setup from a phone connected to the Deco’s 5 GHz network.
Because of this, I can only use the H500 via Ethernet, which is when the instability occurs.

I wanted to post it here as well in case it’s a compatibility or firmware issue between the Deco X50 and Tapo H500, or if someone has found a workaround for the Wi-Fi setup failure.

Thanks in advance for any insight!

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Re:Tapo H500 causes instability on Deco X50 Ethernet backhaul
13 hours ago - last edited 13 hours ago

  @Satoshi4ever 

 

I haven't seen similar feedback before. Since the Deco team is handling your case, please keep us posted if any updates!

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