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None of my cameras is uploading Cloud Videos

None of my cameras is uploading Cloud Videos

None of my cameras is uploading Cloud Videos
None of my cameras is uploading Cloud Videos
14 hours ago
Tags: #Recording #TP-Link ID Related #Tapo Care #Cloud recording
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.3.4

Hello, right now is 16:56 and my cameras stopped recording to the cloud since today at 10AM. All the cameras stopped uploading cloud videos. My home network is working fine, so that is not the problem.

 

As you can see my suscription is fine and correctly applied to all my cameras

 

 

My cameras are also connected to my H500 Hub, still saving recordings normally. The problem is with tapo care. which is no longer working?

 

What can I do now? Or this is a problem related with your services?  

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#1
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Re:None of my cameras is uploading Cloud Videos
14 hours ago

  @Erickcm  same.... mine stopped some time last night, it saves to sd card and shows the activity but doesn't show on cloud and no notifications when anything is triggered so I have to manually check to see if anyone has crossed line or whatever you know what I mean? 

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#2
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Re:None of my cameras is uploading Cloud Videos
2 hours ago

  @Erickcm 

Hi,

There was a widespread outage affecting Amazon's AWS Servers. This outage lasted for quite a long time and impacted a large number of services and devices - beyond just Tapo and TP-Link.

 

If you experienced any abnormal or unexpected behaviors, difficulty setting devices up, or even trouble logging in, it was likely a result of this outage. During this outage, any recordings intended for the cloud would not have been saved. This is always the case with cloud-based recordings, No Internet Connection = No Recording.

 

We have released a post with additional details and a link to the official landing page detailing the impacted services from the outage:
[2025/10/20] Announcement: AWS Cloud Service Outage Impacting Tapo & Kasa Cloud Video Storage
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#3
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