Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
How to Apply Beta Firmware
1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.
2. Send a private message to @Wayne-TP with the format below:
[Forum 845832] + Mac address of your Tapo H200
**For users from the United States, send your request to forumsupport.usa@tp-link.com with:
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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Thanks very much, firmware update received and H200 hub is now operating as ecpected and now able to access live feeds on connected cameras - thanks a lot for the quick response !
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@Wayne-TP I got an answer from support, it's not in that beta version TAID2512004570. Thanks.
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@Wayne-TP Does the beta version on H200 make it compatible with Tapo C246D?
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Had the same issue. Was resolved before the beta firmware was pushed to me.
Identified the issue was due to my sd card. After ejecting the SD card, stream works without problem anymore. (might need to reboot hub)
Backup the sdcard on my pc, format it on pc, reinsert back to tapo hub, format in tapo hub. Everything back to working condition.
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ArjunPrasad wrote
@Wayne-TP Does the beta version on H200 make it compatible with Tapo C246D?
@ArjunPrasad No, that's not what it is for.
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