Ghost image of house

Ghost image of house

Ghost image of house
Ghost image of house
Saturday
Tags: #Map
Model: Tapo RV30 Plus  
Hardware Version: V1
Firmware Version: 1.2.2 Build 240627 Rel.162730

I am having to remap the house at least once per week as the machine constantly gets a ghost image of the house and then the vac cannot do its job. I can't use the backup map as the ghost image gets saved over it so it is useless.

 

please could this issue be rectified or I would like a full refund. This machine is not even a year old and has caused far to much frustration. 
 

at this stage I have lost all confidence in the machine.

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#1
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2 Reply
Re:Ghost image of house
20 hours ago

  @Ricliz 

 

Robot vacuums use radar sensors to scan and map their surroundings. However, surfaces with reflective or transparent properties (like glass, acrylic panels, mirrors, etc) can interfere with the radar signals, causing the device to map phantom areas that don’t physically exist.

 

If there are such objects or elements in your environment, position reflective objects at least 30 cm above ground level. If the objects cannot be relocated, cover the lower 30 cm portion of the surface with non-reflective material (e.g., fabric, cardboard).


Once the correct map is created, you can save it as a backup.

 

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#2
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Re:Ghost image of house
19 hours ago

  @Wayne-TP Hi Wayne. Each time this has happened it has been in a carpeted area, so no reflective surfaces. 
secondly, the backup map is getting overwritten with the ghost image each time.

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#3
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