Hub doesn't ring when doorbell button is pressed
Hub doesn't ring when doorbell button is pressed and when I go to settings to turn on hub ringing in paired chimes it just says connection unstable please try again later. Please help.
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How far is the doorbell from the hub? Try to move the hub closer to your doorbell. And while you're doing this, if your Tapo H200 hub is connected via WiFi, pay attention to the network connection of the hub, it can't be too far away from the router, otherwise, both the hub and the doorbell will be offline.
Here is the network topology of these devices, which should help clarify why both connections require special attention.
Router --- (Wireless: 2.4GHz WiFi) --- Tapo H200 --- (Wireless: TP-Link SubGHz) -- D230
You can also try to restart both the hub and the doorbell, see if that helps.
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We can't tell what might be the cause at the moment. For your case, we recommend reaching out to the support team for further assistance. Contact Technical Support
Please ensure your Tapo app is updated. You can try to delete and reinstall the app.
Reproduce the problem and submit a log in the app to assist the investigation. How to get the log of Tapo app
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How far is the doorbell from the hub? Try to move the hub closer to your doorbell. And while you're doing this, if your Tapo H200 hub is connected via WiFi, pay attention to the network connection of the hub, it can't be too far away from the router, otherwise, both the hub and the doorbell will be offline.
Here is the network topology of these devices, which should help clarify why both connections require special attention.
Router --- (Wireless: 2.4GHz WiFi) --- Tapo H200 --- (Wireless: TP-Link SubGHz) -- D230
You can also try to restart both the hub and the doorbell, see if that helps.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
We can't tell what might be the cause at the moment. For your case, we recommend reaching out to the support team for further assistance. Contact Technical Support
Please ensure your Tapo app is updated. You can try to delete and reinstall the app.
Reproduce the problem and submit a log in the app to assist the investigation. How to get the log of Tapo app
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
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