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Tapo C200 v3 won't output to Chromecast

Tapo C200 v3 won't output to Chromecast

Tapo C200 v3 won't output to Chromecast
Tapo C200 v3 won't output to Chromecast
23 hours ago - last edited 18 hours ago
Tags: #Google Assistant
Model: Tapo C200  
Hardware Version:
Firmware Version: 1.4.5

Hi,

 

I have 3 Tapo indoor cameras and 2 work absolutely fine when I say "hey Google show Camera on the TV".

For some reason one doesn't work, it keeps saying "sorry it looks like the stream is currently unavailable for the camera"

 

I have restarted the camera, updated to latest firmware, can view it fine in the app.

 

I have unlinked and relinked the account to Google too. The other two Tapo cameras work fine.

 

Please can someone advise?

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#1
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4 Reply
Re:Tapo C200 v3 won't output to Chromecast
12 hours ago

  @marty78 

Hi,
Please provide the following information about the reported phenomenon for further analysis.


  1. Please turn off the Wi-Fi on your phone and check if you can control the Tapo C200 remotely via mobile data. If not, please refer to the following instructions to troubleshoot: What to do if I can't control my Tapo cameras on the Tapo app?

  2. Please send me (@Solla-topee) the Tapo C200 V3's MAC address via a private message. You can find the MAC address in the Tapo app > camera's Device Settings > Device Info page.

  3. Please record the date, time, and time zone when you try to stream the Tapo C200 on Google TV but fail. Then send us the time info.


  4. What are the model numbers, hardware, and firmware versions of the other two cameras?

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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Re:Tapo C200 v3 won't output to Chromecast
11 hours ago

  @Solla-topee 

 

Thankyou, I'll PM over the Mac address to you.

 

The cameras all work fine over 5g and WiFi, I just tested.

 

We tried several times yesterday evening and it didn't work. I can test again this morning and confirm a time as well.

 

The other two cameras are:

C200 V1.0 1.3.17

TC70 V2.0 1.3.16

 

Thankyou

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#3
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Re:Tapo C200 v3 won't output to Chromecast
10 hours ago - last edited 10 hours ago

  @Solla-topee 

 

It's now saying "It looks like you have reached your device limit for playing this video. Please try later" when trying to play any recordings from SD card?

 

Edit: sorry it seems to be working again now.

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#4
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Re:Tapo C200 v3 won't output to Chromecast
10 hours ago

  @Solla-topee 

 

We tested it this morning at 09:45hrs and it didn't work in case it might be logged.

 

I enabled diagnostics too so can supply these later via PM if needed.

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#5
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