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Decos offline

Decos offline

Decos offline
Decos offline
a week ago - last edited Sunday
Tags: #Firmware Update #Deco App Related

I have a main deco and 3 others around the house. The green light is on on all 4 but the app states that only the main deco is online. The others are shown in the app as (incorrectly) offline. Because of this I am unable to complete the firmware update. How do I resolve this? 

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Re:Decos offline -Solution
a week ago - last edited Sunday

  @GrantH83 

 

Welcome to the community.

 

Can you please provide the model number of your four decos? Also please provide the firmware and hardware versions of each unit. You can find this info using the links below.

 

How to find the firmware version of Deco - How to Find the Hardware Version on Your TP-Link Device 

 

Also see if the FAQ below helps get your deco's back online. 

 

Troubleshooting for Deco Units and Connected Devices Showing Offline

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:Decos offline -Solution
a week ago - last edited Sunday

  @GrantH83 

 

Welcome to the community.

 

Can you please provide the model number of your four decos? Also please provide the firmware and hardware versions of each unit. You can find this info using the links below.

 

How to find the firmware version of Deco - How to Find the Hardware Version on Your TP-Link Device 

 

Also see if the FAQ below helps get your deco's back online. 

 

Troubleshooting for Deco Units and Connected Devices Showing Offline

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Firmware Update Deco App Related