Smart Home CommunityTapo Smart CameraSharing my Device with other family members showing "Email has not been Registered"

Sharing my Device with other family members showing "Email has not been Registered"

Yesterday

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2026-06-08

Sharing my Device with other family members showing "Email has not been Registered"

Yesterday

Model: Tapo C310

Hardware Version: V2

Firmware Version: 1.9.1

I need to know why i am not able to share my device ( Tapo C310 ) with other members.

When I entering new registered Email it tells "Email has not been Registered".

i have shared my device before many times with my family members but now a days it showing this error that "Email has not been Registered".

Usually this is a straight forward procedure how its not working? is it any software update glich?

So if you can help me sort this problem I would appreciated cause I need to share with my family members.

1 Reply

16 hours ago

Posts: 421

Helpful: 21

Solutions: 194

Stories: 0

Registered: 2026-04-07

Re:Sharing my Device with other family members showing "Email has not been Registered"

16 hours ago

Hi,

There are some troubleshooting tips for device sharing failure:

1. Make sure the Tapo app is up-to-date. Try reinstalling if needed.

2. Ensure both your phone and device have internet access. Restart the devices if necessary.

3. The invitee’s email must be linked to a TP-Link account. If not, register here: What is a TP-Link ID and How Do I Create One?

4. Try another TP-Link account if possible.

Best Regards,

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