@Karlosmaximos 

Hi,

Based on your description, it sounds like a detection issue. This may be related to the camera’s installation height, angle, or the position where the motion occurs. We recommend adjusting the camera’s angle or position to better cover the areas where you expect to see movement, and then continue to observe the results. Additionally, you mentioned that you have turned off motion detection. I would suggest turning it back on to see if that helps improve the issue.

The recommended height is 2-3 meters, tilted downward at 10-15 degrees, and the maximum detection distance is about 8 meters (at sensitivity 10).

    1. Test the detection range using this guide: How to test the detection range of Tapo battery camera. Motion outside the detection range will not be captured. If the camera does not respond during the test at any distance for Tapo C410/C402/C403/TC82 V2 models, press and hold both the Reset and Power buttons for 5 seconds. Release the Power button first, then the Reset button, to reboot the PIR sensor, and test again.

    2. Reduce the retrigger time, increase the record buffer, and extend the maximum clip length on the Camera Settings > Storage & Recording > Clip Settings page.

  For more details, refer to "What should I do if my battery-powered camera can't detect the motion?"