Cannot manually reset camera

Cannot manually reset camera

Cannot manually reset camera
Cannot manually reset camera
3 weeks ago - last edited 3 weeks ago
Tags: #Device Connectivity #C520WS reconfigure
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

I recently had a hacker reset the passords on seven of my Tapo C520WS.  I manually reset each camera by using a paperlip to hold in the button for 10 seconds.  The camera announced that the reset was successful and was rebooting.  Now I tried to use the Tapo app to reconfigure the cameras.  I chose the wireless option and verified that the camera was blinking red/green.  The app failed to find the camera.  I then stopped/started bluetooth on myiPhone and again tried to configure the camera.  That also failed.  I also noticed that there was a local Tapo network available in my wifi settings.  So, I tried using the local Tapo network that also failed because it could not find the camera.

 

I also tried powering the camera off/on after manually resetting it to factory default settings.  That also did not work.

 

I also  have one indoor C120 camera that I was successfully able to manualy reset and reconfigure.  It's just the C520WS cameras that are causing me a lot of grief

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Re:Cannot manually reset camera
3 weeks ago

  @BobSutn 

The camera’s default Wi‑Fi (Tapo_Camera_XXXX) is only for setup and does not provide internet access. When prompted by the app, connect to this Wi‑Fi in your phone settings, then return to the app to continue.
    1. Confirm the camera model selected in the app is correct. Move your phone/tablet closer to the camera.
    2. Disable cellular data, VPNs, and ad‑blocking apps.
    3. On iOS, ensure Local Network is enabled: Why do I need to give Local Network permission to TP-Link apps in iOS devices?
    4. Wi‑Fi models: Ensure the phone is connected to the camera’s default Wi‑Fi.

 

If the problem persists, contact our customer service team​​​​​​​ and provide the results of the troubleshooting steps above.

 

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