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C520ws connection problems

C520ws connection problems

C520ws connection problems
C520ws connection problems
a week ago
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

Hello!!!

Here we go again :)

New Tapo cam, new connection problems. I just installed a C520WS, when I try to connect it to my home WiFi it asks me for the correct version, 1.x or 2.x.

On the barcode on the back of the cam I see version 2.0, but if I choose it, it doesn't connect, if I choose version 1.x it connects. Well, it connected once and then went offline forever.

I reset it, turned it off and on again.

No matter what I do, it doesn't want to connect to my WiFi and I have a TP-Link extender right inside the room where the cam is on the outside wall. Weird thing: when I have to choose my WiFi, it doesn't appear in the list (it never happened for the other 7 cams I installed) and I have to enter it manually. The cam is now offline, what can I do? The led is flashing red/green and the dBm on that wall is around -55, the other 3 cams near the C520 are stable and happy :)

Thanks in advance :) 

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Re:C520ws connection problems
a week ago - last edited a week ago

  @Fed3 

 

Where did you get stuck when choosing the correct device version? Do you remember what was the error message? 

 

What router do you use? 

 

For the wifi detection issue, check if the following suggestions help.

  1. Does the wifi SSID contain any non-English characters? If it does, try to use English only or a combination of English letters and numbers.
  2. If you have a mesh router, try to turn off the mesh nodes, see if the app can detect your wifi in this case. The mesh nodes can be turned on after the camera is set up successfully.
  3. Enable a hotspot wifi with another phone, set the hotspot wifi to use the same SSID, password, and security type as the router. Then configure the camera to the hotspot wifi, once it is configured, turn off hotspot and check if the camera can connect to router wifi automatically. Try to restart the camera if it doesn't reconnect automatically.
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