D230s1 video stutter

D230s1 video stutter

D230s1 video stutter
D230s1 video stutter
Wednesday - last edited Thursday
Model: Tapo D230S1  
Hardware Version:
Firmware Version:

Hi all. 

 

Looking for some help please. 

 

Have just set up a new cctv system and very pleased with it apart from video stutter from my doorbell. 

 

I have the d230s1 doorbell connected to a h200 hub with a second camera (C230WS) also connected to the hub. 

 

Hub is connected to my router via ethernet cable and camera and doorbell connected to the hub via my home WiFi while is fairly fast. 

 

Camera is working perfectly, but the doorbell has a stutter on recorded footage. 

 

Don't think it's my WiFi as the camera is further away from my router than the doorbell and is working fine. Doorbell is closer to the router and has the stuttering video. 

 

All units firmware are up to date. 

Don't think it's my hub sd card speed as the camera is working fine. 

 

Have tried dropping the capture resolution on the doorbell from 2k to 1k, and it's still hanging. 

 

Any suggestions on how to fix this issue please? 

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Re:D230s1 video stutter
Friday

  @Moggith 

 

Please refer to the suggestions outlined in Scenario 4: Live View Not Syncing / Sound Stutters or Lag of Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide.

 

If it doesn't help, reach out to our support team for further assistance. Contact Technical Support

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