Intermittent Detection

Intermittent Detection

Intermittent Detection
Intermittent Detection
Thursday - last edited Thursday
Model: Tapo C660 KIT  
Hardware Version: V1
Firmware Version: 1.1.8

I have 2 C660 kits and are frustrated by the intermittent capture of events. Could someone please give me the optimum settings I should have.

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#1
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Re:Intermittent Detection
Thursday - last edited Thursday

  @BrunyIsland70 

Hi,

I understand you’re experiencing intermittent 24/7 capture with your two Tapo C660 KITs, and I’d be happy to help you find the optimal settings.

Please refer to this guide to enable this function: How to Enable 24/7 Capture on Tapo Battery-Powered Cameras​​​​​​​


It would be very helpful if you could describe the exact phenomenon you’re observing. For example:
Are some events simply not being detected, even though the object was clearly there?
Does the camera stop recording after a set period and then resume at random times?


If possible, please also provide a short video clip showing the issue – for instance, a screen recording of the app timeline or the camera’s live view when the problem occurs.

 

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Re:Intermittent Detection
Thursday

  @Hilbert-TP Thanks for your reply.

we don't have the cameras set on 24/7 recording.

The events not always recording are vehicles on our driveway about 5 metres away and people walking about 10 metres away.

We also have a C500 which is about 15 metres further away which detects these events.

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Re:Intermittent Detection
Friday

  @BrunyIsland70 

Hi,
Thank you for the additional information.


Please note that the C660 is a battery-powered camera, which works differently from the C500. Battery cameras rely on a PIR (Passive Infrared) sensor to wake up and start recording, whereas wired cameras can continuously monitor the image and generally provide more consistent motion detection.As a result, the detection performance of the C660 can be affected by several factors. Although your C500 may detect vehicles and people at those distances, the C660 may not always trigger under the same conditions due to differences in detection technology.


To help identify the cause, could you please refer to the troubleshooting guide below and check whether any of the recommendations apply to your setup?
What should I do if my battery-powered camera can't detect the motion?

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