@MaxRd Hi, Thank you very much for your support of our product. In your situation, if you have contacted the tech team via email, do you have a ticket ID? If so, please share it with us for further...

@Dakh Hi, If the camera appears offline in the Tapo app and no light is lit up on it, you can try the following steps. 1. Please ensure the camera is connected to the original power adapter and cord...

@Jdrly Hi, You can try uninstalling the Tapo app installed on your iPhone. Refer to the following steps to install a Tapo debug app via TestFlight, and then check if it resolves the reported...

@NiveaM Hi, Please confirm the following information about the reported case. 1. Do you have the reported behavior only after a power outage, or does it occur even when you reboot the camera via the...

@tproller Hi, You can refer to the Q7 and Q8 in the following instructions for troubleshooting. General questions about the TP-Link camera's Pan & Tilt feature Best Regards

@Larry94 Hi, From your description, it seems the camera has an unstable connection. You can refer to the following instructions for troubleshooting. What should I do if my Tapo smart device keeps...