Deco M5 NAT Loopback (I think) issue
Deco M5 NAT Loopback (I think) issue
Deco M5 NAT Loopback (I think) issue
2017-10-06 02:08:58
Model :

Hardware Version :

Firmware Version :

ISP :

Recently installed Deco M5 Mesh, all three devices linked via Wifi.
However, I'm having problems connecting to my security cameras via DDNS.

I've configured Static IP's to the camera DVR, and port forwarding.
When I connect directly using Static IP, everything works great.
If I try and connect using DDNS credentials, camera access is painfully slow and/or intermittently fails.
If I try and connect using DDNS from outside my network (i.e Cell Phone Data) Everything connects and works fine.

Is this a limitation of the Deco Devices?
From my research I believe this is NAT Loopback, so is this supported by the Deco's ?

Thanks,

Simon
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13 Replies
Re:Deco M5 NAT Loopback (I think) issue
2017-10-06 16:14:40
You can email TP-Link support for help.
Launch the Deco app, tap the " 三" icon at the upper left corner, tap Help -> Email Us
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Re:Deco M5 NAT Loopback (I think) issue
2017-12-29 19:33:06

Rophic wrote

Model :

Hardware Version :

Firmware Version :

ISP :

Recently installed Deco M5 Mesh, all three devices linked via Wifi.
However, I'm having problems connecting to my security cameras via DDNS.

I've configured Static IP's to the camera DVR, and port forwarding.
When I connect directly using Static IP, everything works great.
If I try and connect using DDNS credentials, camera access is painfully slow and/or intermittently fails.
If I try and connect using DDNS from outside my network (i.e Cell Phone Data) Everything connects and works fine.

Is this a limitation of the Deco Devices?
From my research I believe this is NAT Loopback, so is this supported by the Deco's ?

Thanks,

Simon


Did they fix this? Same issue
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Re:Deco M5 NAT Loopback (I think) issue
2017-12-29 23:01:11

dark.neo29 wrote

Did they fix this? Same issue


So I found the issue on my side. I had to disable IPS under antivirus as it was blocking my loopback request. Everything is working now. Need a whitelist option.
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Support Replied
2017-12-30 00:12:28

dark.neo29 wrote

Did they fix this? Same issue


I received a response from the TP-Link support team:
"It's caused by the Antivirus module powered by Trend Micro. It will affect and slow the data transmission of NAT Loopback.
Simply disable Antivirus module on the Deco app cannot fix the issue.
Should disable the kernel process of Trend Micro in the CPU with a debug firmware.
Be noted that the next firmware won't release too soon. It may take 1 or 2 months.

However, once release, will send you a notification in the Message Center (the envelope icon at the upper right corner of the dashboard in Deco app)."


I also tried disabling IPS but it didn't resolve the issue for me.


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Re:Deco M5 NAT Loopback (I think) issue
2018-06-02 16:02:41
I've got the same issue, I've emailed TP-Link so will see what they say as this is a pretty major issue. Hopefully they can resolve this soon
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#6
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Updates?
2018-08-03 20:40:03
Hello,I’m experiencing the exact same problem. I called the customer service, shared this thread with them but hey didn’t seem to be aware of it. They opened a case and are sending it to a senior technician...Since this thread is from last December and there was already a firmware update since then, I thought the fix would be included in it already. But it doesn’t seem to be the case. Anyone has more info/solution?
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Re:Deco M5 NAT Loopback (I think) issue
2019-04-30 03:25:35

I'm having the same issue. Accessing my internal Nextcloud instance worked great for a few days, but now it's painfully slow. Any updates?

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Re:Re:Deco M5 NAT Loopback (I think) issue
2019-04-30 18:52:20

@fanfan1313 

 

Can you provide the following details:

 

 

1.  Deco Hardware Version

2.  Deco Frimware Version

3.  Details on the NextCloud 

4.  Any error message you are receiving

 

Thank you 

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Re:Re:Re:Deco M5 NAT Loopback (I think) issue
2019-05-15 08:25:13

Carl wrote

@fanfan1313 

 

Can you provide the following details:

 

 

1.  Deco Hardware Version

2.  Deco Frimware Version

3.  Details on the NextCloud 

4.  Any error message you are receiving

 

Thank you 

Hi,

 

I have the same problem, i can´t connecting to my security cameras via DDNS

 

Deco Frimware Version : 1.2.8 Build 20190403 Rel. 40244

 

Thnks for the help !

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Re:Deco M5 NAT Loopback (I think) issue
2019-05-16 09:25:36

SOLVED with Support TPLINK : 

  

Set up QoS as standard and clear all high priority devices. 

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