TC7650 Requires Restart Multiple Times Per Day
TC7650 Requires Restart Multiple Times Per Day
TC7650 Requires Restart Multiple Times Per Day
2017-10-30 01:10:48
Model :

Hardware Version :

Firmware Version :

ISP :

I have had this modem for a little over two months. For the first several weeks it was flawless, but now I need to restart it at least once a day. Comcast is my ISP and they have confirmed everything on their end is fine. I have had them as my ISP for years and my (very) old modem has never had a problem with them.

I have attached a .txt file with my device information and a current log. Can anyone help?


tplink7650-2017.10.29-1.txt
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#1
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5 Replies
Re:TC7650 Requires Restart Multiple Times Per Day
2017-10-30 20:41:11
Your issue need some detail troubleshooting.
You'd better contact tp-link support for help. support email: support.usa@tp-link.com
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#2
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Same issue here
2018-06-03 09:11:14
Recently purchased and it ran strong for a week. now I'm resetting it a couple times a day.
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#3
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Re:TC7650 Requires Restart Multiple Times Per Day
2018-06-03 09:15:10
I'm having the same problem. Ran solid for over a week, now it needs a reset once or twice a day. I've attached a log
File:
logs.txtDownload
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#4
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Re:TC7650 Requires Restart Multiple Times Per Day
2018-10-21 17:17:40
I have to do the same since couple of months use of the modem.

Any staff from TP-LINK please help??
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#5
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Re:TC7650 Requires Restart Multiple Times Per Day
2018-10-29 08:14:09
Same problem here. Spectrum 100/10 service, just started about a week ago.

Doing speed tests wirelessly and ethernet showing that the modem is capping the download speeds by half or even more (50Mbps or 14Mbps) and will restore itself after a modem reboot.

Only started a week ago (owned for 11 months now) and It's getting a lot more frequent, about every day at least once.
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#6
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