HS105 fails to update firmware
HS105 fails to update firmware
HS105 fails to update firmware
2018-12-27 04:21:36 - last edited 2018-12-27 04:29:40

Hello,

I am trying to update my smart plug's firmware so that I can connect them to Google Assistant. I noticed that the Remote Control option was off. When I tried to turn it on, the device claimed, "Your device has no interent. Please make sure your device is installed on a workable network..." which isn't right because I can toggle it with my phone, which is hooked up to my home network. So, I thought it was just needed a firmware update. When using the kasa app, the device fails to update the firmware from 1.2.9 to 1.5.1.

 

I am on Android 9 build PQ1A.181205.002.A1

using Kasa 2.7.0.816

I signed out and then back in. When I signed back in, all my devices that I had just added where gone. I had to hold down the smart plug's button in order to reset it and make it flash organe and blue.

 

As an additional note, even though I authorized my account via Google Home with the TP-link Kasa service, it does not show up under my linked services. I'm not sure if this is because Google doesn't see any devices under my account or because the app is broken.

 

Any help is appreciated. Thanks.

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3 Replies
Re:HS105 fails to update firmware
2018-12-27 15:34:45

@yuyquan 

 

Frist make sure the HS105 has had its set up completed, meaning its paired onto your network.  Next make sure the router has given it an IP address by logging into your router and checking its client list.  Its quite possible your router may not be giving the device an IP address and this is why the firmware update is not working.  If it iyou cs in the client list and you can control locally then you should be able to update the firmware.  If its failing after confriming these two steps then you may need a replacement device.  Which our support team would be happy to help with, as long as your device is still in the 2-year warranty.  

 

 

As for your second item,  Google home can only see the device is remote control is enabled.  Once that issue is resolved google should see the device and be able to control it

 

 

Best Regards

 

Carl | TP-Link Support 

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Re:Re:HS105 fails to update firmware
2018-12-30 08:07:02

My hs105 has this same issue.  The message I get is “cloud send cmd failed” when I try to enable remote access.  The firmware upgrade looks like it completes successfully but it keeps displaying the previous version 1.4 after completion.  Please send me a replacement. 

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Re:Re:Re:HS105 fails to update firmware
2019-01-02 16:06:27

@Joesssss 

 

replacements can not be handled at this time through Forums.  You would need to contact our support line 866-225-8139 or through email @ Kasa.Support@tp-link.com.  Support will need details of the issue and your setup and also what troubleshooting steps you have followed.  We will also need to check eligibility by obtaining your proof of purchase.  Once that has been established and completed Support will apporve a replacement if you are in warranty

 

 

Best Regards

 

Carl | TP-Link Support 

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