NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
2018-12-29 01:04:17

First post, and it's a complaint/problem - sorry!

 

I recently bought an NC450 security camera and am over the moon with it. The features are useful, the images are crystal clear, and the controls are pretty decent as far as home security cameras go.

 

As a sensible, IT-savvy guy, I went about making sure that the firmware of my camera was up to date. I upgraded to the latest firmware [NC450v2 version 1.5.0 Build 181022 Rel.3A033D] and suddenly the image has become 'flipped' to a mirror image. Frustratingly, the controls now available to me are similar but *not the same* as the ones in the previous version. Where, as in the past, I could rotate and flip the image from the camera using the tools available underneath the live image, I can now only rotate - not flip. I have searched everywhere in the app/website/applet for a 'flip' control to no avail. (I have used the Android app, and Chrome/Firefox/Edge browsers.)

 

Can you please verify that this control has accidentally been omited? And, if so, please put it back in the next update? :)

 

You can see a screenshot of the new 'rotate' control, which replaces the former rotate & flip control of the previous firmware:

 

(https://www.dropbox.com/s/wzjjtw3f88cbfum/Screenshot%202018-12-29%20-%20TP-Link%20firmware%20issue.jpg)

So many pies - so few fingers!
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6 Replies
Re:NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
2019-01-16 23:27:47

@Freerunner 

 

 

Sorry about a delay in responding to your post.  We have not had the NC450 avaialble in the US for a bout a year and the changes that have been made to it are a little foriegn to our support team.  As a result I have reached out to a software engineer to provide you with an thorough answer.  As soon as i have that i will update you here.

 

Best Regards

 

Carl | TP-Link Support 

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Re:Re:NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
2019-01-18 17:38:39

@Freerunner 

 

 

So i have an answer for you.  In app version 1.3.0 they combined the flip and mirror buttons into a single "rotate" button.  So using this button should help rotate the video to the correct orrentation.  Sorry for the confusion but I hope this clears up the concern.

 

 

Best Regards 

 

Carl

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Re:Re:Re:NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
3 weeks ago

Sorry, I think the button does not work. When I click the button, the image is mirror. I cannot turn the upside down image to correct direction.

My firmware is 1.5.0 version

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Re:NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
3 weeks ago

I can confirm the same problem on a NC220 with the latest firmware, the rotate button skips one of the horizontal positions so it deosn't work as expected, in this case the image is already flipped and cannot be set back to non-flipped.

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#5
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Re:Re:NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
3 weeks ago - last edited 3 weeks ago

@sgor 

 

Can you send a screen capture of what you are seeing so i can have our app team look into this? Please make sure any personal infromation is not showing in the capture if it is then send it to ussupportteam@tp-link.com

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Re:Re:Re:Re:NC450 - Control missing in latest firmware/Apps - cannot flip mirror image!
3 weeks ago

@lam

 

 

You too please.  Can you send a screen capture of the issue.  Please make sure any personal infromation is not showing in the capture if it is then send it to ussupportteam@tp-link.com 

 

 

 

Thank you 

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