Carl wrote

@Tihara 

 

 

There is a possiblity that the product is defective, but it's also possible it is something else.  For us to be able to determine this we would need to complete a bit more troubleshooting.

 

 

So the good news is the router seems to be online.  if the wireless lights and the WAN (looks like Saturn) are on that means at the very least they in the right status.  For our further troubleshooting, since you can log into the router please check the following

 

1.  Do you have internet service on a computer directly connected to the router? 

 

2.  Long in and click on Advanced > Wireless > Wireless settings

 

Make sure the Enable Wireless Radio is checked and the the Network Name and Password are what you want to use and click Save.

 

 

Click on the 5Ghz selector and repeat the step above.  

 

Finally in the upper right hand corner click on Reboot. Once the rotuer is back up scan the wireless networks in your area and see if you see either of your network.  Try to connect and test the connection.

 

 

3.  Go here to download the latest FW and Follow this FAQ for installing it. 

 

4.  Let us know the results.

Carl wrote

@Tihara 

 

 

There is a possiblity that the product is defective, but it's also possible it is something else.  For us to be able to determine this we would need to complete a bit more troubleshooting.

 

 

So the good news is the router seems to be online.  if the wireless lights and the WAN (looks like Saturn) are on that means at the very least they in the right status.  For our further troubleshooting, since you can log into the router please check the following

 

1.  Do you have internet service on a computer directly connected to the router? 

 

2.  Long in and click on Advanced > Wireless > Wireless settings

 

Make sure the Enable Wireless Radio is checked and the the Network Name and Password are what you want to use and click Save.

 

 

Click on the 5Ghz selector and repeat the step above.  

 

Finally in the upper right hand corner click on Reboot. Once the rotuer is back up scan the wireless networks in your area and see if you see either of your network.  Try to connect and test the connection.

 

 

3.  Go her

e to download the latest FW and Follow this

FAQ for installing it. 

 

4.  Let us know the results.