Powerline adapter goes offline?
Powerline adapter goes offline?
Powerline adapter goes offline?
2019-04-03 10:22:35
Model: AC500
Hardware Version: V1
Firmware Version: TL-WPA8630P(US)_V1_170405(AP)

I have an AC1200 powerline network set up.  It seems to be working ok, but when I plugged a home alarm gateway into it, after it was working fine for around 2 weeks, yesterday the gateway started going off-line and on to cellular backup at random times ranging from 20 minutes to a couple of hours.  The weird part was that the gateway would stay off-line for exactly 6 minutes and then go back on-line without any intervention on my part.  I'm trying to figure out if it's a problem with the gateway or the powerline network. Anyone know if there are settings I could tweak on the powerline network to fix this, assuming the problem is with the powerline?

0
0
#1
Options
4 Replies
Re:Powerline adapter goes offline?
2019-04-03 16:30:20

@genius21 

 

I would see if the power saving mode is enabled, if so disable it to see if that resolves it.

 

Download the tpPLC utility, this article will show you how: https://www.tp-link.com/us/support/faq/1086/

 

Here is a link to the manual that shows where to find power saving mode, page 14, Section 3.2.3: https://static.tp-link.com/1910012196_tpPLC%20Utility_UG.pdf

0
0
#2
Options
Re:Re:Powerline adapter goes offline?
2019-04-03 18:11:36

Thanks-- I assume that when the switch is to the left, it means that power saving mode is off?? If that's right then it was turned off.

0
0
#3
Options
Re:Powerline adapter goes offline?
2019-04-03 22:50:48

@genius21 

 

Sound like it might, but test it and monitor it to be sure.

0
0
#4
Options
Re:Re:Powerline adapter goes offline?
2019-04-04 18:46:45

I didn't change anything, but the gateway's connection has been stable for a couple of days.  I'm beginning to suspect that the alarm company was having issues on their end.

0
0
#5
Options