I'll preface this with the fact that I am in no way well versed in IT. Two nights ago I checked my Deco app while playing around with my phone. There was a notice of a firmware update so I clicked and went through the procedure. As soon as it was done, I lost connection to all my devices. A call to customer service and various reboots later, nothing. Both decos have a green light after I'm done but will not connect with anything. My phone picks up the network but says either there are connectivity issues or that its waiting for a strong signal. I had zero problems before the update and my ISP che led and says everything looks good. Two days later I'm still waiting for ANY resolution from customer service and I've called, emailed and chatted . They all tell me someone will email me sometime with something. Any ideas? Please go easy on me, I can follow basic directions but am no whiz.
Firmware update, now i have no connectivity
Model: Deco M9 Plus