HS210 install ok, but have to push app button twice to turn on or off
HS210 install ok, but have to push app button twice to turn on or off
HS210 install ok, but have to push app button twice to turn on or off
2019-04-12 01:36:55
Model: HS210
Hardware Version:
Firmware Version:

Installed just one side of a HS210 because the other switch is outside.  Both physical switches work fine.  They turn the lights on or off.  When using the app, I have to get the on/off button twice each time to turn the light on or off.  I wouldn't care that much except now scheduling won't work as it needs to run twice, but I'm using sunrise and sunset, so I can't program that.

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6 Replies
Re:HS210 install ok, but have to push app button twice to turn on or off
2019-04-12 14:48:42

@steinre1 

 

That is happening because of the outlet you installed the smart switch on. There is a live side and a load side, if the smart switch is on the load side then you have to press the function twice. Swapping location should resolve the issue you are having.

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Re:Re:HS210 install ok, but have to push app button twice to turn on or off
2019-04-12 18:59:22

Unfortunately, the other switch is located outside in the elements.  I don't have a way of installing either this or another hs210 out there.  Is there anything that can be done reconfiguring the one installed inside the house?

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Re:HS210 install ok, but have to push app button twice to turn on or off
2019-04-16 23:10:18

@steinre1 

 

I believe what some customers have done is to leave the non smart swtich in the on position, and only control it either manually by hitting the smart switch or through the app.

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Re:Re:HS210 install ok, but have to push app button twice to turn on or off
2019-04-17 01:08:52

Ok, I will try that and report back

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Re:Re:Re:HS210 install ok, but have to push app button twice to turn on or off
2019-04-23 00:23:37

Ok, unfortunately that does not fix the problem.  No matter what position the outside switch is in, I still have to hit the app button twice to turn off and then twice to turn on.  Anything else I can try before just disabling the outside switch and no longer operating in a 3 way mode?

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Re:HS210 install ok, but have to push app button twice to turn on or off
2019-04-25 00:08:21

@steinre1 

 

If swapping did not yield any result, then wiring may be mixed up. 

 

If you have not done so, remove the Smart Switch from the Kasa app then factory default it, and add it again to make sure the issue is not app related.

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