Wifi signal keeps dropping

Wifi signal keeps dropping
Wifi signal keeps dropping
2019-04-18 13:31:27

I don't think it's a problem wtih the router/modem.  This started a few months ago, so I had Comcast come out.  They replaced some lines, did testing and said the issue was the router/modem (that was a Netgear).  I replaced it a couple of weeks ago with a brand new one (again a Netgear).  Comcast came out and said the issue was still the router/modem.  So i ordered a TP Link, installed it yesterday and today the Wifi signal is dropping again.  Do NOT think it's a router/modem issue.  But would be thankful if someone could suggest what the possible issue could be.
thanks

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Re:Wifi signal keeps dropping
2019-04-18 16:58:38

@ehoffmaniu 

 

Given how the actual service line and device was replace and the issue still happens. It is either the environment or the device. So in other words it could be a distance issue or the device you are using is the culprit. 

 

However, to completely rule out it is possibly the internet service, log into the modem/router, and look at the system logs. There should not be any critical 3 or critical 4 errors. This is your modem telling you the signal is the issue, interferring with your connection. Even a tech checked, it is still best to verify.

 

Going back to what it could be, move multiple devices close to the router if possible as a test. Should they not drop then the wireless signal is simply not reaching where you need it to. In that case a range extender should resolve that.

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Re:Wifi signal keeps dropping
2019-09-20 12:10:09

@Tony 

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