How to find/upload any firmware updates . TC-7610
How to find/upload any firmware updates . TC-7610
How to find/upload any firmware updates . TC-7610
2019-04-19 03:18:51 - last edited 2019-04-19 03:20:14
Model: TC-7610
Hardware Version: V1
Firmware Version: v1.1.0 Build 20160920 Rel371550

Newby....and dangerous with I.T. situations such as these.

 

Looking to see if my cable modem needs (or has) a firmware update available.  I've pulled up my device via IP, but found no prompt under 'Advanced' for such updates.  Where does one find these ...?  (or do I go get the DOCSIS 3.1 TC-7620 ??)

 

TC-7610

Hardware 1.1

DOCSIS 3.0

Software Version v1.1.0 Build 20160920 Rel371550

 

Thanks,

JJ

 

 

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Re:How to find/upload any firmware updates . TC-7610
2019-04-19 18:53:02

@JJ9 

 

 

For cable certified products such as cable modems and gateways the only place to get firmware updates is from the ISP.  Your ISP is sent firmware, will review it and verify it and then add it as an OTA update.  You can contact them and ask if there is an update or if they can push an update to your modem.  Some level 1 agents may say that they don't do this for modems not provided by them but that is false.  If you get that response ask for a level 2 tech or a supervisor. 

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