Password reset failed, why?

Re:Password reset failed, why?
2019-06-11 21:18:47

aliciaha wrote

Simple question.

 

Admin page, log in

Advanced>System Tools>Admin>Acct Mgmt:

Type in original factory password.

Type in new password *

Retype in new password. Get blue checkmark.

Click SAVE.

 

"FAILED"

sad

 

Why?

 

*If there is a limit to the number of characters or if special characters can not be used, why is this info not provided?

NOTE: I am not using any special characters.

 

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