RE350k clients can't get IP address
RE350k clients can't get IP address
RE350k clients can't get IP address
2019-06-07 23:46:09
Model: RE350K
Hardware Version: V1
Firmware Version: Firmware Version: 1.0.1 Build 20160606 Rel. 57283

Unable to obtain an IP address when connected to the extender.

 

RE350k ---<>--- EAP225 ---<>--- router (DHCP) ----<>--- internet

 

If I connect to the EAP225 I get an IP address but when trying to connect to the RE350K I get an error "error optaining IP address"

 

Any idea why the extender can't get IP?

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#1
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8 Replies
Re:RE350k clients can't get IP address
2019-06-10 21:54:26

@MattinNC 

 

After you set up the RE350K to connect to the EAPs Wi-Fi what is the color of the 2.4GHz and the 5GHz?

 

If you were to bypass the EAP, and set the extender up directly to the router does that work? (Just to test)

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#2
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Re:Re:RE350k clients can't get IP address
2019-06-11 02:37:54

Both lights are green. The unit gets a DHCP IP address from the router but the clients won't.

 

I can't connect the extender to the router, it has no wireless, I only have the EAP225 access point.

 

 

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#3
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Re:RE350k clients can't get IP address
2019-06-12 19:08:48

@MattinNC 

 

Is there another wireless network you can connect the extender to? Mainly to see if the issue follows the extender.

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Re:Re:RE350k clients can't get IP address
2019-06-13 19:46:10

I may get the chance to try another wireless network this weekend. If I do I'll post the status here.

 

I also found the router is getting the dhcp requests and is replying, but the acknolegdement is not gett back to the extender. I dont know of any way to get that kinda long from the EAP225 to see what it does when it get the ack bback from the router for a MAC on connected though the extender.

Tony wrote

@MattinNC 

 

Is there another wireless network you can connect the extender to? Mainly to see if the issue follows the extender.

 

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#5
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Re:RE350k clients can't get IP address
3 weeks ago

Using the extender on another wifi was not much better. It would intermittently get an IP, then later loose the IP. If you disconnect and re-connect it would fail to get an IP address but if you waited a while then try reconnecting it would get an IP.  I found this issue using both the 2.4 and 5 ghz bands, however the 2.4ghz network was more relable.

 

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#6
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Re:RE350k clients can't get IP address
3 weeks ago

@MattinNC 

 

Sounds like there is an issue with the extender.

 

Probably would be best at this point to get in touch with our techincal support.

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#7
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Re:Re:RE350k clients can't get IP address
3 weeks ago

I actuly had chatted with Technocal Support on this issue and they assured me they would opne an incident and be intouch with me. However, I had not recived any response from them and decided to try the forum. I'll try reaching out to them again. Thanks!

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#8
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Re:RE350k clients can't get IP address
3 weeks ago

@MattinNC 

 

You are very welcome, generally if troubleshooting by them does not resolve the issue they can move on to the starting the replacement procedure (RMA).

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#9
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