Audio from Kasa Android app to KC120 camera too quiet

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Audio from Kasa Android app to KC120 camera too quiet

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25 Reply
Re:Audio from Kasa Android app to KC120 camera too quiet
2019-07-25 22:14:23

Upon reaching out to our support development team they did know about the issue with samsung devices.  Specifically on the Galaxy S6 and Note 9.  The fix was released in a update released today.  Please install the new version and let us know if it resolved the issues for you .

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#12
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Re:Re:Audio from Kasa Android app to KC120 camera too quiet
2019-07-26 00:00:18 - last edited 2019-07-26 00:01:15

There is no July 25th update available in the play store yet.

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#13
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Re:Re:Audio from Kasa Android app to KC120 camera too quiet
2019-07-26 16:13:50

@Carl - Is the update pushed to all devices at once, or is it rolled out? I do not have a mobile app update or a firmware update for the cameras available... should I expect to see an update soon or did the update not actually get released yesterday?

 

 

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#14
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Re:Re:Re:Audio from Kasa Android app to KC120 camera too quiet
2019-07-26 17:47:56

@Jason_B 

 

I can confrim the iOS and from our release note version 2.14.0.868 should have been pushed to Android as well.  We can confrim it has not.  We have reached out to see when it will be and i'll let you know.

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#15
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Re:Audio from Kasa Android app to KC120 camera too quiet
2019-07-26 18:28:58

@Jason_B 

 

I got confrimation.  They use a staggered slow rollout approach to ensure the servers are not overloaded and customers have issues with applying the update.  You should see the update available soon. 

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#16
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Re:Re:Audio from Kasa Android app to KC120 camera too quiet
2019-07-26 18:33:16

@Carl 

 

Thanks for the info. Appreciate your quick responses and keeping us up to date on the issue.

 

I'll let you know if the update resolves the issue once I receive it. If I don't receive it within the next week I'll also follow up. 

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#17
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Re:Audio from Kasa Android app to KC120 camera too quiet
2020-06-17 11:24:32

@Carl  

  Hello my speaker is not working att all have tested 4 difereent phones and hard reset and soft reset what is the problem  ?

regards Ebbe 

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#19
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Re:Audio from Kasa Android app to KC120 camera too quiet
2020-06-17 11:25:30
iphone xr samsung s9 iphone 8 iphone 7
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#20
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Re:Audio from Kasa Android app to KC120 camera too quiet
2020-06-17 16:08:33

@Ebbes 

 

Are you talking about the audio received by the camera's microphone or the speaker when you use the 2-way audio?

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#21
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Re:Audio from Kasa Android app to KC120 camera too quiet
2020-11-03 01:46:13

@Carl 

 

Hello! 

 

I have a Google Pixel 3XL and am having basically the same issue. At first it would connect and disconnect almost instantly and when it finally started working it was ask quiet I had to put my ear to the camera to hear my girlfriend's voice who was yelling in to the mic. Please advise. Otherwise I love this camera.

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#22
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