DECO M5 Red fixed and others Red Blinking = Internet OK

DECO M5 Red fixed and others Red Blinking = Internet OK
DECO M5 Red fixed and others Red Blinking = Internet OK
2019-11-02 13:45:57 - last edited 2019-11-02 13:47:03
Model: Deco M5
Hardware Version:
Firmware Version:

Hello!

 

Since yestaerday, i've got my Main DECO in RED fixed and other DECO's in Red Blinking, but i've still access to internet through them by WIFI.

 

I can't access to DECO app, error unable to join DECO, try again.

 

My DECO's are running in AP mode.

 

I've tried to restart Main DECO = same, restat my router = same.

 

Thanks for your help

 

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7 Reply
Re:DECO M5 Red fixed and others Red Blinking = Internet OK
2019-11-03 10:24:06

Came back to green today without any modifications!!!

 

Need explainations please, what is the server pinged to manage LED status? where is stored the link to access app modifications?

Seems that if TPLink is down, our material come unusable.....

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Re:DECO M5 Red fixed and others Red Blinking = Internet OK
2019-11-04 18:34:33

@nobru26 

 

 

Red Solid means the main Deco has encountered an issue.  Blinking Red means the remote Decos are not connecting to the main unit.  Usually this means ISP related issues but since your Decos are in AP mode this could indicate a communication issue with the ISP or the main router.  To know for sure you would need to look at the logs on the main router and see what they say.  There is no way for us to know what the issue encountered was unless support is troubleshooting when it happens. 

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Re:DECO M5 Red fixed and others Red Blinking = Internet OK
2020-07-14 01:45:39
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Re:DECO M5 Red fixed and others Red Blinking = Internet OK
2021-07-21 18:45:17

@nobru26 

 

Hi!  My entire Deco system worked fine out of box.  The main and the first auxillary one.....both are green and working fine.  The third one however has been constant red out of the box.  I do not want to unplug or redue the two currently working green ones, as they are in one apartment and working fine....the third auxillary one as never worked...and still solid red.  

 

When you say to look at programming etc....I don't know how do do any of that.

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Re:DECO M5 Red fixed and others Red Blinking = Internet OK
2021-07-22 08:49:59

@Shammytack 

Thank you very much for the feedback.

I see that you have submitted an RMA case already with the local support team.

Please refer to the support ticket for further instruction on the warranty.

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Re:DECO M5 Red fixed and others Red Blinking = Internet OK
3 weeks ago

@pukupuku 

 

I have the same issue. Did you receive a response on how to fix the blinking red light on the third deco? 

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Re:DECO M5 Red fixed and others Red Blinking = Internet OK
3 weeks ago

@nobru26 yes, it resolved itself after some a couple of updates. 

nobru26 wrote

Hello!

 

Since yestaerday, i've got my Main DECO in RED fixed and other DECO's in Red Blinking, but i've still access to internet through them by WIFI.

 

I can't access to DECO app, error unable to join DECO, try again.

 

My DECO's are running in AP mode.

 

I've tried to restart Main DECO = same, restat my router = same.

 

Thanks for your help

 

 

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