Archer AX10 WAN port issue
Hi,
I have an issue with Archer AX10 WAN port.
If I set it to auto-negotiation, it doesn't work at all. If I set it to 100Mbit full duplex (the actual connection speed), then it works but it is not very stable and it reaches max. 60Mbit.
I have the WAN port connected now to the old router on 1Gbit and it is recognized correctly as 1Gbit full duplex and I can reach 100Mbit on Internet.
It seems like some incompatibility with the ISP network.
Anybody had similar issue?
Thanks,
Valeri
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Please get a hold of your local support team here: https://www.tp-link.com/support/
They may be able to assist you with seeing if there is a newer firmware for the EU region.
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For some of you, the issue seems firmware related due to regional issues. It is highly recommended to contact TP-Link support directly to have them send a firmware version appropriate for your region.
For others, it sounds like your ISP gateway (router) is the cause of your issue. If auto-negotiate is not enabled on the ISP equipment and set to something specific like 100Mbps Full/Half Duplex, then the downstream device (Archer AX10) needs to be set the same. This is very common amongst ISP equipment. If you have accessibility into your ISP equipment, ensure that the LAN interfaces are set to auto-negotiate and also configure your Archer AX10 to the same. Otherwise, call your ISP and ensure that they have their equipment configured for auto-negotiate.
Another alternative is to get a desktop gigabit switch like the TP-Link TL-SG105. Connect your ISP equipment AND the Archer AX10 to the switch and you should see auto-negotiate work.
Note: Most symmetrical fiber Internet providers in the US have what is called an ONT (Optical Network Terminal) device which is hardware coded for auto-negotiate. As an example, I have Frontier Fiber (formerly FiOS) 500/500. I don't use and I honestly prefer not to use the ISP's provided Arris NVG468MQ router or Verizon Quantum G1100 gateway and I uplink my Archer AX21 directly to my ISP's ONT. If any of you go this route, it is important to make note of your ISP's router MAC address and clone the address on the WAN of your TP-Link router. If you forget, you'll have to contact the ISP and have them update their registration table to include the default MAC of your TP-Link Router. Sometimes they will ... sometimes they'll tell you that you're not allowed to have your own router (WHICH IS A LIE!!).
I hope this helps. Honestly, going with a gigabit desktop switch is the quickest and easiest method .. but cost more money.
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