HS100 dead while updating firmware

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HS100 dead while updating firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS100 dead while updating firmware
HS100 dead while updating firmware
2020-09-29 19:41:46
Model: HS100  
Hardware Version: V1
Firmware Version:

While updating 2 HS100 plugs there was an energy shutdown, right now, both plugs are completely dead.  How can I make them working again?

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Re:HS100 dead while updating firmware
2020-09-29 22:10:13

@JoseAntonio68 

 

More than likely you won't be able to.  They are likely bricked which can happen any time power is lost during a firmware update.  You would need to check with your local region if you products are covered under warranty, though normally power related issues are not because that is not a manufacture defect. You can look for your region from this site.  https://www.tp-link.com/us/choose-your-location/  Click on Support.  From here you can view the region's warranty policy and how to contact the regional support team. 

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