AXE5300 Goes offline (solid red) since 6/3 consistently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AXE5300 Goes offline (solid red) since 6/3 consistently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AXE5300 Goes offline (solid red) since 6/3 consistently
AXE5300 Goes offline (solid red) since 6/3 consistently
2023-06-06 11:28:23 - last edited 2023-06-19 08:43:08
Model: Deco XE5300  
Hardware Version: V2
Firmware Version: 1.0.1 Build 20221209 Rel. 57967

Since 6/3/23 all three decos go solid red and offline.  I can resolve by unplugging and restarting but the next day will go offline again.  My ISP is solid.  Zero issues for months as this was purchased from Costco and less than a year.  Coincidentally I noticed a new firmware was released on 6/1/23 which my units never received (US).  Very frustrated that I have this situation and unfortunately traveling now and having to have someone unplug and plug back in to get internet for 12 hours.  The setup is ISP-modem-deco main-switch-satellites. 

  0      
  0      
#1
Options
1 Accepted Solution
Re:AXE5300 Goes offline (solid red) since 6/3 consistently -Solution
2023-06-13 16:47:22 - last edited 2023-06-19 08:43:08
Hi David, Thank you for your response back. Since updating my firmware for my AXE5300 I am no longer having an issue. Best regards, Pat
Recommended Solution
  1  
  1  
#5
Options
4 Reply
Re:AXE5300 Goes offline (solid red) since 6/3 consistently
2023-06-07 01:46:03

  @Hogan123 

Hi, welcome to the community.

I see there was a similar case but the model here is Deco XE75 V2 with the 1.1.0 firmware. Since XE5300 is quite like XE75 and it also got a new firmware 1.1.0 recently. So I was wondering whether you also updated the firmware to 1.1.0.

https://community.tp-link.com/en/home/forum/topic/611214

Could you please help me check the following details as well:

  • May I know who is your internet service provider?
  • When the main Deco XE5300 turned red, could you please check on the Deco APP>more>internet connection>IPV4 to see whether there is still a valid internet IP address?
  • Will only unplugging the internet cable from the modem and plugging it back in be able to get Deco back to green?

 

Here are some suggestions for your reference:

1. Clone the MAC address of the old WIFI router to the main Deco XE75.

How to Configure MAC Clone on Deco

2. Change the WAN DNS to 8.8.8.8/8.8.4.4

How to change DNS server settings on my Deco

 

Wait for your reply.

Best regards.

 

  0  
  0  
#2
Options
Re:AXE5300 Goes offline (solid red) since 6/3 consistently
2023-06-07 22:12:49

  @David-TP 

 

here are my answers 

 

1.) Spectrum

2.) yes, had to quickly push the more button before the offline screen came up on app.  Appears to be a valid IP address

3.). That is correct.  I can only unplug my deco to get it back online.  It is really debilitating for our network.   what can be done?

 

Also to note the app states firmware version 1.0.1

  0  
  0  
#3
Options
Re:AXE5300 Goes offline (solid red) since 6/3 consistently
2023-06-12 11:56:52

  @Hogan123 Hi, Thanks for your time and patience. I noticed the Deco XE75 had been updated to 1.2.1. Were you still having the same issue on the 1.2.1 firmware?
If yes, could you please send an email to support.forum@tp-link.com with the following details:

1. Can I have a screenshot of the IPV4 settings when XE75 was offline?

2. How often would the disconnection repeat within one day?

 

Wait for your reply.

Best regards.

 

  0  
  0  
#4
Options
Re:AXE5300 Goes offline (solid red) since 6/3 consistently -Solution
2023-06-13 16:47:22 - last edited 2023-06-19 08:43:08
Hi David, Thank you for your response back. Since updating my firmware for my AXE5300 I am no longer having an issue. Best regards, Pat
Recommended Solution
  1  
  1  
#5
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links