Update Reset Entire Router
I got up today and found I had no smart device operation. I have about 30 devices. No WiFi, no Internet. I went to login to my router, and it asked me to "Create a password." My router had basically been factory reset. I had to create all my networks and passwords again. All my port forwarding was deleted.
I have been deleting all my smart devices and adding them back, linking them again with Google Home, security cameras, air conditioners, heaters, bulbs, outlets, audio/video equipment, sensors, etc. It has been 3 hours now and I'm not even halfway done. This has been a pain in the ass. I've turned off automatic updates in the router. I hope this will prevent the router from deleting everything.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@-TE5LA- save the configuration file and you can just reload it to the router in case something like this happens again. I also have auto update turned off.
- Copy Link
- Report Inappropriate Content
Hello @-TE5LA- ,
Welcome to our community.
May I know the model number, firmware and hardware version of your device? Please refer to
How to find the model number of your TP-Link device
How to find the hardware and firmware version of my TP-Link device
This type of unexpected reset is unusual and shouldn't occur under normal circumstances.
Regarding firmware updates and your settings:
It's worth noting that firmware updates are primarily for fixing software anomaly, improving performance, or adding new features. These updates typically do not affect the configuration and network settings stored in your router. After a firmware update, you should be able to log in to the router's management interface to check and confirm that all settings are still valid. So disabling automatic updates may not be the root solution if firmware wasn't the cause.
To prevent this pain in the future:
We strongly recommend using the Backup & Restore feature, which allows you to conveniently save your router configuration and quickly restore it if this ever happens again:
How to create and restore from a backup file on your TP-Link Router
Here are some suggestions that you can try:
- Make sure you and someone else didn't accidentally reset the router. There are two ways to reset the router: How to Factory Reset Your TP-Link Router
- Make sure no one else has the necessary permissions, such as logging into your router with the same account to reset it.
- Make sure there was no unexpected interruption during the firmware update process, as this could also lead to unexpected behavior.
- Copy Link
- Report Inappropriate Content
Archer GE650 ... BE11000
Firmware Version
1.1.2 Build 20250828 rel.57093(5553)
Hardware Version
Archer GE650 v1.0
I had no power losses and have two UPS units on my systems.
I did not sleepwalk up a flight of stairs in the dark, crawl behind the router, and stick a pin in the reset button (just to eliminate this possibility).
It has taken over 8 hours to rebuild my network (outside the router settings, which wasn't that difficult). I still don't have everything back online.
When a router is changed on a Google Home network, every device must be removed from Google Home or associated apps and reconnected. All automations in Home have to be created again, because for some dumb reason, Google deletes any device from its automations if the router goes away. Even having the same network names and IP addresses, they all have to be connected from scratch.
- Copy Link
- Report Inappropriate Content
Hi @-TE5LA- ,
Thanks for getting back to us.
We recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 859962]Archer GE650-v1-1.1.2 Auto Reset
Forum Nickname: -TE5LA-
Thread URL: https://community.tp-link.com/us/home/forum/topic/859962?replyId=1676710
Model&Version: Archer GE650-v1-1.1.2
Description:
My Archer GE650-v1-1.1.2 suddenly reset automatically, causing all smart home devices to go offline. I need to delete and re-add the devices. I've confirmed there was no sudden power outage and no accidental reset.
Any Other Relevant Information: Please attach the configuration file on your Archer GE650 for further investigation.
Please refer to the FAQs below to collect system logs and backup files of the router:
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
- Copy Link
- Report Inappropriate Content
Could you please send me a private message with the Serial Number of your Archer GE650? Our engineers are currently investigating your case, and this information will help provide them with additional context.
Also, were you able to open a support ticket using Joseph's recommended steps? If so, could you please share your support ticket ID (TKID)?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 236
Replies: 5
Voters 0
No one has voted for it yet.