Android "Connected but No Internet" Bug when assigned to HomeShield Profiles - Deco BE65 Pro
Hello,
I am running a Deco BE65 Pro (3-Pack) system and am running into the well-documented firmware bug regarding Android devices and HomeShield Parental Control profiles.
Whenever any Android phone or tablet is assigned to a profile, the device instantly drops its connection status to "Connected but no internet." The second the device is removed from the profile, its internet connection fully restores.
To save time, I have already thoroughly performed the following troubleshooting steps:
1. Explicitly disabled Android's "Private DNS" feature on the target client devices.
2. Changed the Android Wi-Fi privacy settings from "Use Randomized MAC" to "Use Device MAC" to ensure proper profile tracking.
3. Temporarily disabled the "Malicious Content Filter" and other security toggles to check for background URL blocks (nothing is showing up in the block logs).
4. Bumped the profile age category up to 18+ to see if it was an aggressive content filter issue.
Despite all of this, the profile assignment completely breaks internet access to Android devices. It appears to be a core software routing/logic conflict within this firmware revision.
Can an admin or support engineer please look into my account? I am happy to provide my TP-Link ID via direct message if there is an active beta firmware patch or hotfix available for the BE65 Pro to resolve this profile loop.
Thank you!
Thank you for the troubleshooting steps. I replied to the email I received and just today I realized, it was a no reply email. I performed the precise isolation testing you requested using both Android and Windows devices, and I have successfully isolated the exact features causing the failure.
Here are my findings:
The "No Internet" Trigger: The total loss of internet ("Connected but no internet") on both Android and Windows happens exclusively when SafeSearch or YouTube Restricted mode is toggled ON within a profile. If these two features are turned off, the devices maintain their internet connection. The router's method of intercepting secure traffic to enforce these two specific restrictions is causing the client operating systems to reject the connection entirely.
Web Filter Engine Failure: With SafeSearch and YouTube Restrictions turned off (keeping the devices online), I tested the standard Web Filter. I blocked broad categories like "Mature Content" and "Gaming" and manually attempted to visit popular websites within those categories on the client devices. The filter failed completely—absolutely no websites were blocked, and the devices had unrestricted access to the banned categories.
This confirms a core firmware routing and packet-inspection bug regarding how HomeShield interacts with standard secure web traffic on the Deco BE65 Pro. The Web Filter does not drop traffic it is supposed to block, while SafeSearch/YouTube restrictions drop all device traffic entirely.
Given that this is happening identically across both Windows and Android platforms on a clean profile, this looks like a firmware logic bug rather than a client device misconfiguration.
Please let me know what other information I can provide to you to help get this corrected. I have attached the screenshoots as requested.
