Home Network CommunityDecoClient Devices showing as offline but are working
Deco

Client Devices showing as offline but are working

Client Devices showing as offline but are working

Client Devices showing as offline but are working
Client Devices showing as offline but are working
2026-08-18 00:01:13
Tags: #Client Devices #Wi-Fi 7
Model: Deco BE11000  
Hardware Version: V6
Firmware Version:

Actually Deco BE13000 (Costco)

I'm a new user and this is a recent purchase (2 weeks ago)

Three issues that have been reports to support without resolution:

  1. Many devices are listed as offline in the Deco App (iphone), but are functioning properly, therefore connected to network. Lastest firmware.
  2. Cannot connect to Deco Network remotely via cell service using Deco App.
  3. Cannot log into Web UI on computer.  Password entered, click on LOGIN, no login or failure (no message)

 

Any ideas?

 

 

  0      
0
#1
Options
1 Reply
Re:Client Devices showing as offline but are working
2026-08-18 00:27:35

  @FenderBass 

 

Can you please provide the hardware and firmware versions of your decos? You can find the instructions below,

 

How to Find the Hardware Version on Your TP-Link Device

 

How to find the firmware version of Deco

 

Thanks  

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
0
#2
Options

Information

Helpful: 0

Views: 162

Replies: 1

Tags

Client Devices Wi-Fi 7