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Mobile app does not work on LTE
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Mobile app does not work on LTE
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2017-08-10 23:38:34
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Mobile app does not work on LTE
2017-08-10 23:38:34
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Model :
Hardware Version :
Firmware Version :
ISP :
Using the mobile app when on the road I am not able to connect remotely to manage the system unless I am connected to wifi somewhere. When I try to connect over LTE I receive an error "Failed to connect to TP-Link cloud please check your wi-fi or mobile data connection.
Hardware Version :
Firmware Version :
ISP :
Using the mobile app when on the road I am not able to connect remotely to manage the system unless I am connected to wifi somewhere. When I try to connect over LTE I receive an error "Failed to connect to TP-Link cloud please check your wi-fi or mobile data connection.
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Re:Mobile app does not work on LTE
2017-08-17 17:09:10
Do you have TP-Link Tether and Kasa APP on your iphone?I wish you can try if your TP-Link ID can login in by Tether and Kasa APP on LTE network.
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Re:Mobile app does not work on LTE
2017-08-18 00:32:08
gongmeiyan wrote
Do you have TP-Link Tether and Kasa APP on your iphone?I wish you can try if your TP-Link ID can login in by Tether and Kasa APP on LTE network.
TP-Link Tether worked fine over LTE
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Still no resolution?
2017-09-05 17:09:34
Seeing this still in latest app version.T-mobile IPhone SE.Just bought the router, so tether app doesn't see it yet. Is there a fix?
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Re:Mobile app does not work on LTE
2017-09-06 17:51:51
TP-Link Tether app works fine over LTE
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Re:Mobile app does not work on LTE
2017-09-07 01:44:06
I am still having the problem and just figured support gave up on trying to help me.
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Re:Mobile app does not work on LTE
2017-09-07 18:11:26
Did you get in contact with TP-Link support recently?
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Re:Mobile app does not work on LTE
2017-09-08 00:06:34
Kevin SG wrote
Did you get in contact with TP-Link support recently?
Support contacted me last night and sent me a debug version of the app which i installed and captured the log files and sent them to them last night. Hopefully I will hear something back soon.
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Still need a fix...
2017-09-08 03:53:24
Awesome, I'll keep checking this thread and see what you find out.
Let me know if I can help.
Let me know if I can help.
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Re:Mobile app does not work on LTE
2017-09-12 18:35:18
smejicoiii wrote
Support contacted me last night and sent me a debug version of the app which i installed and captured the log files and sent them to them last night. Hopefully I will hear something back soon.
Good news! Please keep updating~
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Re:Mobile app does not work on LTE
2017-09-14 06:10:34
I also sent log files in, no updates yet. From the log files, it looks like traffic is incorrectly resolving to an IPv4 address on T-Mobile LTE, but ends up at a different address on WiFi. It even works if I tether my T-Mobile iPhone to another T-Mobile iPhone.
Should be a simple fix, either their server is misconfigured or the app is getting cellular access in a strange way on iOS.
Should be a simple fix, either their server is misconfigured or the app is getting cellular access in a strange way on iOS.
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2017-08-10 23:38:34
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