LAN ports stopped working
My router no longer recognizes my LAN ports. I've tried new cables, soft reset, factory reset, and nothing seems to work. 2 days ago all 4 ports where working. This morning only 1 worked and now nothing seems to trigger Wired LAN access. Any help is appreciated.
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Welcome to the community!
I'd second ArcherC8's recommendation to make sure the device isn't in AP Mode.
If you've already ruled that out, could you share a bit more about how you're testing connectivity? For example, have you tried more than one wired device, and are they set up to obtain an IP address automatically?
How are you verifying connectivity? Are you checking the LAN LED(s)? Or are you checking the LAN IP Address of the wired device(s)?
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@ArcherC8 it is currently setup as a wireless router in Operation Mode.
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have you tried more than one wired device, and are they set up to obtain an IP address automatically?
I have tried multiple (3 total) devices that previously where connected and worked fine. New cables and devices.
How are you verifying connectivity? Are you checking the LAN LED(s)? Or are you checking the LAN IP Address of the wired device(s)?
This is 1 of the options that I've checked. The icon no longer shines, there isn't any traffic being received from the unit, and no connection being recognized within the interface.
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Thanks for verifying. Do your wireless devices still connect to the router without trouble?
Given the steps you've already taken, I'd recommend opening a support ticket so a member of our support team can perform in-depth troubleshooting and diagnostics to determine the cause.
To open a support ticket, please send an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 867876] LAN ports stopped working
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/867876
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
Once sent, a ticket will be created in our support system, and a team member will follow up.
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