Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached

Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached

Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached
Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached
a week ago
Model: Deco XE75 Pro  
Hardware Version: V2
Firmware Version: 1.3.1

Deco 3.10.455 / iPad Pro M5 / Logitech Combo Touch Keyboard

 

When viewing the Clients list with my Logitech Combo Touch keyboard detached, the list scrolls normally - just like it does on my iphone. However, when the Combo Touch is magnetically attached to the iPad, the client list begins unexpectedly refreshing/scrolling after several seconds, even when neither the keyboard nor trackpad is being touched. Detaching the Combo Touch immediately restores normal behavior. The issue only happens in landscape mode with the keyboard attached.

 

There is something about the combo touch keyboard that is triggering this issue.  It may be an app issue related to devices that are magnetically connected to the ipad.

 

Help would be appreciated.  I will continue to research keyboard settings that could be interfering.

 

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#1
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2 Reply
Re:Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached
a week ago

  @Mike_Mak 

Hi, 
There is a new Deco app(v3.10.485) available. Please uninstall your Deco app, go to the App Store to download and install the latest version, and then check if it helps.

 

Please confirm the following information if the same phenomenon persists.
  1. Can you try to install the Deco app on a different iPad or tablet, then check if the same phenomenon occurs?
  2. Was the iPad in landscape mode(or the Deco app in landscape mode) when the reported case happened?
  3. Please send us a video showing the reported phenomenon for further analysis. You can upload the video to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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Re:Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached
Saturday

  @Mike_Mak 

Hi,
Thank you very much for the information and video provided via a private message. In this case, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance.

 

Subject: [Forum Escalation][ID 869864] Unusual scrolling of Client List on ipad M5 Pro with Logi Combo Touch keyboard attached
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/us/home/forum/topic/869864
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Video links, Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a team member will follow up on your case.

 

Best Regards

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