@Ryan QOS was not on. I followed instructions and sent ticket with log via email.

  @Larry-R I have the be13000 for several weeks. They just released 1.3.6 firmware a few days ago. Have you tried updating to that yet?  

  @HelpFixDecoApp 

Now running on latest firmware and still seeing complaints from the family. This BE13000 replaced a BE11000 so assumed it would be a slight overall upgrade but now not so sure.

  @Larry-R a few things stand out on your post. If you have symmetrical 1gb fiber you should always get around 960 to 1000 mbps up and down on wired devices. If not, you need to contact your ISP and get that fixed. 
 

Also, how is your network set up? Do you have any switches, old patch cables, are you double NATing your network through google router, or are you on bridge mode on their equipment, or did you eliminate their router completely ? What DNS servers are you using? Try 1.1.1.1 and 1.0.0.1.  Do you have anything on your network with a static IP that may conflict with your DHCP settings? Do you have a rouge router or WiFi extender still connected somewhere that's confusing your new stuff?  
 

there could be many causes to your problems. It will require some troubleshooting. First check all patch cables and connections. Restart any switches.  Make sure you are in bridge/passthrough mode on the google equipment or physibypass it if possible . Unplug all APs and run off the main deco for a while and see it it improves on close devices, then plug each one in after waiting 15-30 minutes before powering up the next. If you start having problems when one of the decos comes on line, you may have a device hanging onto an IP address that needs to be cleared and restarted or that device may be defective. 
 

You have to start somewhere, good luck. 
 

  @Sammy321 

Wired devices are getting max speed.

Router plugged directly into Google fiber hub, not their router. The 2 nodes both connect 5g/6g back to the main and show strong signal.

Stopped using alternate dns for the GFiber defaults. I do have ipv4 and ipv6 enabled.

all cables are the same from the Be11000 setup. Just swapped units and set same SSID.

biggest noticeable issue is that people say websites are slow to load, but not consistently. Speedtest will show 900/400 on iPhone and 5 minutes later she'll show me instagram or another site just spinning. Eventually it seems to recover.

  @Larry-R it also possible you have too many APs or a couple are too close together.  Try moving them around and see if that helps.  I would also replace the main patch cable from the main deco to the google hub, just in case. If you haven't tried alternative DnS settings you should give that a try also. I assume you have DoH and DoT turned off, but if not I would toggle those off as well. Maybe ask the fiber people to reset their equipment on their end. 
 

Are you on 1.3.6 firmware?

  @Larry-R I had related issues with my BE13000 purchased/installed 8/29/2026

Everything was working with my BE13000 and Xfinity in bridge mode, including access to http://tplinkdeco.net and http://192.168.68.1 until I subscribed to and installed Homeshield complimentary subscription.  After that, the system wouldn't stay up more than a few minutes and I ultimately had to DELETE then recreate my network.

After I recreated I did not put my Xfinity router into bridge mode because if the BE13000 blinks out again I need a backup.