Cannot connect new HS103 V2 Smart Plug Lite to Wifi

Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-13 06:33:07 - last edited 2019-12-13 06:34:11

Hi @Tony , has this fixed version been released already? Kasa app Version 2.17 seems to be without fix

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#13
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-13 18:11:37

@as1 @Tony 

 

Is this update planned for Android as well?

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#14
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-13 19:24:44

For issue with adding the HS103 there are a couple of things to try:

 

1. Set your router security to WPA Personal, then set up smart plug.

 

2. If your router is already set to WPA Personal, change it to WPA, set up the plug, and then once the plug is set up change it back to WPA Personal.

 

3. Contact support to see if they have firmware available to manually update the smart plug with.

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#15
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-13 23:42:31 - last edited 2019-12-14 12:46:33

@Tony changing the router security from WPA to WPA Personal fixed this problem!

thank you!!

 

just a quick update, when I switched my security back to WPA the two new plugs wouldn't work. Kept my security on WPA Personal and they work fine. The other 9 devices I have (all over 2 yrs old) stayed connected without any problems.

 

 

 

 
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#16
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-14 08:04:42

Thanks @Tony!
I was going to follow your advice, and then suddenly found out that my router has 2 wireless networks 2.4GHz and 5GHz, so I was using different password.
Now it's connected, thank you very much!

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#17
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-15 20:57:09 - last edited 2019-12-15 20:59:05

@jcozn2 I was having the same issue. Called tech support and they put me through the motions. While I was waiting on them to go down their list I noticed that when I opened my Wi-Fi settings on my iPhone that I could see both of my smartplugs, so I connected to the first one. I then opened the Kasa App and voila! After I set the first one up I connected to the 2nd one via Wi-Fi and repeated the process. 

 

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#18
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2020-05-15 14:21:01
I had the same problem brand new HS103 plug and it would not complete the installation. The iphone connected to the plug's wifi, but the app still thinks that it is not connected. My solution was to delete the app and re-install the app. This fix the issue.
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#19
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2020-05-28 19:16:38
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#20
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2020-06-25 10:46:35 - last edited 2020-06-25 10:47:33

@Tony thanks so much for this!!

I was having heaps of trouble getting this set up and the WPA option fixed it straight away.

 

Please include this in your FAQs would have saved me about 2 hours trying to fix it :( 

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#21
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2020-10-14 17:22:32

@Tony I'm experiencing the exact same issues, with my 5 brand new HS102 V2. Please help. Thx 

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#22
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