Lights flash 3 times then Shuts off

Lights flash 3 times then Shuts off
Lights flash 3 times then Shuts off
2021-08-08 06:07:37
Model: HS103
Hardware Version: V3
Firmware Version: 1.0.4

I have lamps connected to mini plugs HS103. At random, can't really say if it's at the same time or same days, lights flash 3 times and about 5 mins later they shut off... I also have Kasa switches,  HS210, witch also happens the same. Since I don't have all on at the same time can't say if it happens with all plugs and switches at the same time... Is there an event log or something I could see that might give the answer as to why it's happening??

 I have no routines with the Kasa App, Alexa, Google home nor in Smartthings that would shut them automatically..

 All devices have been resetted several times since I have updated my router and modem in the past 2 months and still this happens.. 

Thanks in advance..

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Re:Lights flash 3 times then Shuts off
2021-08-09 03:06:26

@UnkleJeff  Hello, 

May I know does the plug and switch turn on randomly and immediately goes off itself? If so here is a related thread for smart device auto reboot issue, kindly update the beta and let us know if it works for you:

https://community.tp-link.com/en/smart-home/forum/topic/262328

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Re:Lights flash 3 times then Shuts off
2021-08-09 03:27:50

@Solla-topee 

 

Thanks for replying... I pretty much went through all the different threads that seemed to match my issue, including the one you mentioned ( Thank you). The only thread that resembles my problem it's the wifi hopping...

 To further elaborate on what I'm going through...  Imagine the plug connected to the wall, now you have a lamp with a regular LED ( non smart ) bulb connected to the plug... Only way that bulb turns on is either to turn on the plug via app, voice device activation ( Alexa or Google ) or by turning a knob on the lamp ( no schedules, routines, automations, etc)... Now imagine the light is on and after midnight (  I have noticed this happens after midnight, last time it was past 1am) it flickers off and on 3 times, remains on and after about 5 mins it shuts off and remains off. Same happens with switches, Imagine the same happening with your kitchen light... 

Last reset I did, I made sure to connect all plugs and switches to a single wifi network that is 2.4 and that does not have the smart wifi feature enabled, I believe it is dynamic IP configuration but that has never been a problem before with any device... 

Do you still believe that by doing a beta firmware might be the solution and in case it's not and ruins the device, would I have warranty coverage or if out of warranty will devices be replaced???

 

Thanks in advance

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#3
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Re:Lights flash 3 times then Shuts off
2021-08-12 01:51:30 - last edited 2021-08-12 02:03:52

@UnkleJeff  Hello, 

The phenomena on your case seems to be different.

Make sure you have not set up Away Mode on Kasa app as well.

If you are using  third party smart home apps like smarthings/ google/ alexa etc it is recommended to unlink them one by one to test if certain software will lead to the issue. 

You could also try to create a Guest WiFi on router for HS103 or HS210 only and see the issue is gone when smart device is on the isolated Wi-Fi, that will help isolate the issue.

As  this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

 

 

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