Clips not downloading

Clips not downloading

Clips not downloading
Clips not downloading
2024-03-25 00:41:00

My camera has been working fine. I've only had it for about a week tho. Then all of a sudden it has an x on the clip and when I go to watch it, it says there was a problem while downloading the clip. Anyone know how to fix this? Maybe I just need to return it and get a different brand. 

  0      
  0      
#1
Options
1 Reply
Re:Clips not downloading
2024-03-26 00:41:05

Hey @Jfl22,

Are you recording to the SD Card or the cloud?

Does this happen with any clip that you try to view or only a specific clip?

If this only happens with a specific clip, is it possible that the camera lost power during this period?

 

First, make sure that you are on the same Wi-Fi as the camera and that your VPNs are disabled when you are trying to download the video.

 

Second, Depending on the size of the SD Card, your camera may have run out of space and started to overwrite older recordings.

 

If this is not the case, I would recommend removing the SD Card from the camera and viewing the video on your PC.

 

 

Splash into a Smarter Summer - Summer Event and Community Giveaway

Automate and Learn More About Tapo Sub-GHz Sensors, Matter, Apple Home, and Local Smart Actions!

20% Select Sub-G Hubs Available to All Participants! | Get Started Here!
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 160

Replies: 1

Related Articles