TP-Link Tapo C120 2k QHD Outdoor Audio issue
TP-Link Tapo C120 2k QHD Outdoor Audio issue
Hello,
I have seven of the Tapo C120 Indoor/Outdoor cameras the forum does not have that model listed and requires a model for some reason so I chose the C125 just to make this post as it is the closest to my model.
I was wondering if there was a firmware available for the C120 camera that either disables the noise canceling capability of the built-in mic or at least minimizes it? I use these cameras outside and if I am standing within 3 feet then the mic pics up the audio just fine but if I am any further than that the mic cuts out almost all audio and any audio loud enough only kicks the mic on for just a few moments and then goes quiet again. All seven of the c120 cameras I am using operate in the same manner and have similar firmware versions or at least say they are currently updated to the latest version.
I have already adjusted the settings in the Tapo app to max mic and speaker volume and it makes no difference. It also makes no difference whether I am recording to the cloud, 24/7 onto microsd, or motion activated.
Thanks,
Chris
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Hi All,
You can try the following suggestions and check if the audio quality will be improved.
1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
2. Confirm that the microphone and speaker volume of the camera are set at a high level on our app.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.
If the camera has the same behavior, we recommend sending an email to support.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 674962] camera audio quality needs to be improved
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/674962
Camera Model&Version: [User Provided]
Description: such as your phenomenon description, the camera's MAC address, the video showing the camera's audio quality, etc. [User Provided]
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.
Best Regards
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Just wanted to chime in that I too have problems with the C120 and its audio and I've sent an email per the previous post.. The C110 I have in the same area does not have this problem!
Ex: C110 in the garage, C120 just outside the garage door. I turn my car on the C110 picks up the exhaust, and the noise is constant as expected until I close the garage door and drive away. I pull out of the garage into C120 view and my car is completely silent as if I'm driving an EV (it is most definitely not). The C120 does sorta pick up the engine start but is quickly silenced.
Problem seems specifically a C120 problem. It absolutely crushes the audio into silence.
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