H500 hub reporting only 12.5 gb of a 2tb HD

H500 hub reporting only 12.5 gb of a 2tb HD

H500 hub reporting only 12.5 gb of a 2tb HD
H500 hub reporting only 12.5 gb of a 2tb HD
Tuesday
Model: Tapo H500  
Hardware Version:
Firmware Version:

I installed a ST2000NX0253 Seagate Enterprise 2TB 7200RPM SATA 6Gbps 128MB Cache hard drive. Ran the format. The hub is only reporting 12.5 gb of space. I tried a older 240 gb drive and formated it. The hub shows it as 233 gb available. Is this a compatibility issue?

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Re:H500 hub reporting only 12.5 gb of a 2tb HD
23 hours ago

JRobbi wrote

I installed a ST2000NX0253 Seagate Enterprise 2TB 7200RPM SATA 6Gbps 128MB Cache hard drive. Ran the format. The hub is only reporting 12.5 gb of space. I tried a older 240 gb drive and formated it. The hub shows it as 233 gb available. Is this a compatibility issue?

  @JRobbi 

 

Are you sure that 12.5GB of available storage refers to the hard drive? That number actually sounds more like the hub’s built-in storage.

 

It’s possible the hub isn’t detecting your hard drive at all. In that case, you can check suggestions here: How to troubleshoot if Tapo H500 fails to recognize hard drive or overheats

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