Ghost in my home!

Ghost in my home!

Ghost in my home!
Ghost in my home!
a week ago
Model: Tapo S515  
Hardware Version: V16
Firmware Version: 250210 Rel.142737

My lights turn on and off randomly, I have no automation setup but the lights that are controlled by the switch, turn on and off all by themselves at various intervals.

 

can anyone help me with this?

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Re:Ghost in my home!
a week ago

  @Rtooldad 

If your Tapo smart switch starts turning on/off itself, please review the following situations for troubleshooting:

1. Ensure Device's FW & Tapo app version are up-to-date.

2. Open Tapo App, tap Smart > History, check if there is an activity when the device turned on/off. If yes, the randomly on/off is related to the Smart Actions rule.

3. Check if you enabled Alexa/Google/SmartThings automations to trigger the device.

4. Reset device, keep it in the factory default state and check whether it will reboot or not.

5. Create a new isolated network, only allow Tapo device to connect to this network and check. Isolated network: Guest network/new network/phone hotspot, etc.

 

If the problem persists, contact our customer service team​​​​​​​ and provide the results of the troubleshooting steps above.
 

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