Ghost in my home!
Ghost in my home!
My lights turn on and off randomly, I have no automation setup but the lights that are controlled by the switch, turn on and off all by themselves at various intervals.
can anyone help me with this?
My lights turn on and off randomly, I have no automation setup but the lights that are controlled by the switch, turn on and off all by themselves at various intervals.
can anyone help me with this?
If your Tapo smart switch starts turning on/off itself, please review the following situations for troubleshooting:
1. Ensure Device's FW & Tapo app version are up-to-date.
2. Open Tapo App, tap Smart > History, check if there is an activity when the device turned on/off. If yes, the randomly on/off is related to the Smart Actions rule.
3. Check if you enabled Alexa/Google/SmartThings automations to trigger the device.
4. Reset device, keep it in the factory default state and check whether it will reboot or not.
5. Create a new isolated network, only allow Tapo device to connect to this network and check. Isolated network: Guest network/new network/phone hotspot, etc.
If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.
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