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C325WB V2 Resetting and Smart Mode Night Setting

C325WB V2 Resetting and Smart Mode Night Setting

C325WB V2 Resetting and Smart Mode Night Setting
C325WB V2 Resetting and Smart Mode Night Setting
2 weeks ago
Model: Tapo C325WB  
Hardware Version: V2
Firmware Version: 1.2.6

I am seeing two issues regarding the Night Mode Settings that I was wondering if TP-Link will be updating anytime soon.  I own both the C325WB V1 and V2 and wished the V2 could work more like the V1.

 

1.  For the C325WB V1 in the dark, I like how Smart Mode uses full color by default but when an activity is detected, it turns on the spotlights.  Unfortunately, the C325WB V2 does not have this feature and instead, Smart Mode starts with Infrared (black and white) on and changes to Full-Color Mode / Spotlights on only when activity is detected.  The standout feature of the C325WB is the fact that there is color in dark situations and in fact, I believe the color shows more information than infrared.  Spotlights turning on can also signal to a trespasser that they are being recorded so is valuable.  Does anyone know if TP-Link is working on updating the Smart Mode for V2 so that we would have the option to not use the infrared and have spotlights available with activity too?

 

2.  I also noticed an operational error for the C325WB V2 in Night Mode.  If Infrared Mode or Smart Mode is selected with the spotlight brightness set to anything above around 75, the camera restarts when the spotlights activate.  I believe it is because the camera is trying to drive both the infrared and spotlight LEDs at the same time but the power supply isn't powerful enough.  Without enough power, the camera restarts.  I think this could be resolved in software by turning off the infrared LEDs before turning on the spotlight. Anyone know if TP-Link is currently addressing this issue as well?

 

Thanks all for your valuable knowledge.

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#1
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Re:C325WB V2 Resetting and Smart Mode Night Setting
2 weeks ago

  @tnavressdog 

Hi,

Thanks for sharing your detailed feedback! These are great observations.

Regarding your first point — I understand you’d like the V2 Smart Mode to work more like the V1, starting with full color by default and only turning on spotlights when motion is detected. While I can’t promise an immediate update, I’ll note this as a feature suggestion.

In the meantime, here’s a workaround: you can set the Night Mode to Full Color mode and enable Light Alarm under Device Settings > Alarm. That way, the camera stays in color at night and the spotlights will turn on when motion is detected as part of the alarm.

 

As for your second point — could you please confirm whether you’re using the original power adapter that came with the camera? Also, are you using any extension cable between the adapter and the camera? This could affect power delivery and might be related to the restart issue you’re experiencing.

Please try the Device Sharing 2.0
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Re:C325WB V2 Resetting and Smart Mode Night Setting
a week ago
Hi Hilbert, Thanks for the tip on getting the spotlight to work with color mode. I will consider this option since it's what is possible at the moment. As for the restart, I can confirm that I am using the provided power adapter with no extension cable. Power adapter is plugged directly into the wall and restarts occur. I actually tried two different power adapters to confirm the problem wasn't the adapter. Thank you.
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Re:C325WB V2 Resetting and Smart Mode Night Setting
a week ago

  @tnavressdog 

Glad the spotlight tip was helpful! Regarding the restart issue, since you’ve already confirmed it’s not the power adapter, I’d recommend contacting our support team.

 

A couple of things I’m curious about, if you don’t mind checking:

1. If you switch to Full Color mode (spotlights on) without IR, does the camera still restart?
2. What if you start in Full Color mode and then manually switch to IR — does that cause a restart?
3. Also, was this issue present from the beginning, or did it only start recently?


 

Please try the Device Sharing 2.0
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Re:C325WB V2 Resetting and Smart Mode Night Setting
a week ago
If it is in Full Color mode without IR, it is okay. If it is in Full Color mode and then I switch on IR, it restarts. I think this supports my hypothesis that when both IR and Spotlight on high are on together it demands too much power. This issue has been present since the beginning and it has always been this way.
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#5
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Re:C325WB V2 Resetting and Smart Mode Night Setting
Saturday

  @tnavressdog 

Thank you for providing the detailed information. We’ve also shared it with the relevant department.

May I ask — have you contacted our Support team? If there are any updates on your end, please feel free to share them with us as well.

 

Please try the Device Sharing 2.0
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