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AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls

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AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls

AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-09 11:52:48 - last edited 2024-05-17 03:51:38
Tags: #Parental Control #HomeShield
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20240325 rel.56896(4341)

Here we go again... 

I have previously written a thread regarding 'parental controls', and how upgrading firmware breaks it.

A downgrade back down to the previous firmware   [downgrade to (AX55(CA)_V1_1.2.3 Build 20230603] solved the 'parental controls' issues I was having. 

I skipped two FW loads, and through I might try this latest one, but again, Parental control has been broken. What the hell.

 

Summary:

  • before the update, everything worked fine. Parental controls worked as expected
  • after the update; only 'online time' works; the other tracking features don't twork anymore (most used apps, top visited websites, block history)

 

Issue details:

before the update, Router, and parental controls worked perfectly...

 

I decided to upgrade to the lates build 1.3.2 Build 20240325 rel.56896(4341), since I couldn't find anyone online identifying any issues with it... so I went for it.

 

However, now there are issues with my kids new parental control profiles (Tether app) - See image

  1. under 'most used apps' - no data
  2. under 'top visited websites' - no data
  3. under 'block history' - no data.

 

these sections were populated before the firmware updated.

restart/reboot router, has not had any effect.

I tried recreating a 'user' under parental controls, but nothing works.

 

anyone else see this issue?

Not sure if there's anything to be done on my end... or if i need to wait for a firmware update...

 

File:
Screenshot_20240509-075011.pngDownload
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#1
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12 Reply
Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-09 21:04:39

  @Happyguy1 

 

Where did you get the 1.3.2. firmware?

 

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#2
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-09 21:22:00 - last edited 2024-05-14 22:12:57

  @jra11500 

 

This should be through cloud update. Probably its first feedback - here and another issues described here and here.

Here you can find the official v1.3.2 release. I would suggest to stay on a safe side until these issues have been addressed.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#3
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-09 23:27:06

  @jra11500 

Hi,

it came up as an automatic firware update from within the router's software...

 

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#4
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-12 16:30:00

  @Happyguy1 I read your post and went to see if the failure was indeed due to the fact that I updated to the version you mention and everything seems to be fine. Blocks good, lists most viewed sites good, pauses connection good. Maybe you should try a factory reset and try loading everything again.

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#5
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-12 18:57:44

  @Happyguy1 

thanks for the reply... yesterday I did a Factory Default Restore (option 1 = Restore all configuration settings to default values, except your login and cloud account information).

 

After factory reset, I did a 'restore' to my settings from a backup file created before the restore, using the "restore / upload file" option.

 

only one of the devices listed under parental controls started to show 'website logging', and that only lasted a few hours.

No change to all the other devices listed. today, same status for all devices

 

  1. under 'most used apps' - no data
  2. under 'top visited websites' - no data
  3. under 'block history' - no data.

 

I also deleted kids profiles, then recreated them. no dice.

 

I can't find this firmware version on TP-link's website (Canada), so I don't know if I can revert back to the old FW that worked...

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#6
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-12 19:03:12

  @Happyguy1 

do not restore from file! manually upload your settings. If the error is in the configuration, when you restore it you would drag the problem over and over again, while if you leave it at the factory and add settings one by one you will be able to know which one is wrong.

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#7
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-14 00:34:47

  @Happyguy1 

Thanks!

I redid a factory reset, this time manually re-configuring everything, still doesn't work properly.

I added one child's profile first, waited to see if any data capturing occured (it didn't really), then I added the second child's profile. Again, capturing info is spotty

 

Conclusion:

 

  1. Online time shown works for each profile created.
  2. Online time 'graph' is not accurate (shows no time)
  3. most used apps does not capture data
  4. top visited websites does not capture accurate data (1 to 5 websites only - seems only capture websites for less than a few seconds, then stops)
  5. block history does not capture data
  6. 'built in' mature content filtering does not work (i tried, adult sites still come through)
  7. manually adding a website to the 'blocked websites' seems to work ( I added a site, tried to navigate to it, and the router blocked it).
  8. rebooting device didn't help.

 

so, something is still buggy.

 

I have an email into TPlink support

they too recommended I do a factory reset, recreate the profiles, then report back... hopefully a ticket will be created for this.

 

 

 

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#8
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-16 06:57:42

  @Happyguy1 

 

Hi, thanks for your waiting. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

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#9
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-16 12:48:42

  @Marvin_S 

Great!

 

However, I'd like to know if I can downgrade this firmware to a known 'working' version?

1.3.2 build 20240325 isn't posted on TP link's website yet (i.e. no notes whether I can downgrade...)

 

Firmware 1.3.2 Build 20240325 rel.56896(4341) -----> downgrade -----> Archer AX55(EU)_V1_1.2.3 Build 20230603

 

thanks.

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#10
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Re:AX55 Firmware 1.3.2 Build 20240325 rel.56896(4341) - Issue with Parental controls
2024-05-17 11:06:49

  @Happyguy1 

 

Hi, you may consult the support engineer directly about the problem.

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#11
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12

Information

Helpful: 0

Views: 1013

Replies: 12

Tags

Parental Control HomeShield
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