VIGI NVR : Connected to Internet - No cloud services

VIGI NVR : Connected to Internet - No cloud services

VIGI NVR : Connected to Internet - No cloud services
VIGI NVR : Connected to Internet - No cloud services
2023-03-04 05:53:16 - last edited 2023-03-04 06:13:52
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.0.3 Build 220823 Rel.48229n

Hello all, I have a Tp-link Vigi NVR 1008H

 

The network has been configured and the NVR has Internet access however it is unable to connect to the cloud services. 

 

I can not access the NVR Remotely via the app. Any attempts to connect it or rebind it with the QR code just returns a device offline error. 

 

The NVR was online for a short period after setting it up for the first time however this issue came up after updating the firmware to the current version. 

 

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Pinging/Tracert Google.com works which to me indicates that the device is online. 

 

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Rapid Diagnostics is green on Gateway Connection and Extranet Connection, red on Cloud Services. 

 

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Re:VIGI NVR : Connected to Internet - No cloud services
2023-03-05 06:59:46

UPDATE :

 

Reverted to firmware 1.0.1 Build211019 Rel.64100n

 

Cloud service connected and everything working fine. 

 

 

Suspect it is an issue with the latest firmware. 

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