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VIGI NVR : Connected to Internet - No cloud services

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VIGI NVR : Connected to Internet - No cloud services

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VIGI NVR : Connected to Internet - No cloud services
VIGI NVR : Connected to Internet - No cloud services
2023-03-04 05:53:16 - last edited 2023-08-22 09:48:48
Tags: #VIGI NVR
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.0.3 Build 220823 Rel.48229n

Hello all, I have a Tp-link Vigi NVR 1008H

 

The network has been configured and the NVR has Internet access however it is unable to connect to the cloud services. 

 

I can not access the NVR Remotely via the app. Any attempts to connect it or rebind it with the QR code just returns a device offline error. 

 

The NVR was online for a short period after setting it up for the first time however this issue came up after updating the firmware to the current version. 

 

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Pinging/Tracert Google.com works which to me indicates that the device is online. 

 

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Rapid Diagnostics is green on Gateway Connection and Extranet Connection, red on Cloud Services. 

 

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#1
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Re:VIGI NVR : Connected to Internet - No cloud services
2023-03-05 06:59:46

UPDATE :

 

Reverted to firmware 1.0.1 Build211019 Rel.64100n

 

Cloud service connected and everything working fine. 

 

 

Suspect it is an issue with the latest firmware. 

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#2
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Re:VIGI NVR : Connected to Internet - No cloud services
2023-08-06 10:02:25

  @Adam1172 Hi, How did you downgrade the firmware? I'm unable to downgrade it as it get error as firmware not supported

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#3
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Re:VIGI NVR : Connected to Internet - No cloud services
2023-08-08 12:47:08

  @Shoaibsic 

Hello, sorry for the late reply. I just got back to the office.

I downgraded by downloading the firmware from the TP-Link website (I believe the particular firmware I am using is no longer available since it is very obsolete)
https://www.tp-link.com/my/support/download/vigi-nvr1008h/

Loaded it onto a USB Flash drive and plugged it into the NVR to manually update via USB drive.

It was pretty straightforward and no error came up.
 


Hope this helps.

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#4
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