Stolen omada hardware controller & EAP 225 outdoor access point

Stolen omada hardware controller & EAP 225 outdoor access point

Stolen omada hardware controller & EAP 225 outdoor access point
Stolen omada hardware controller & EAP 225 outdoor access point
3 weeks ago - last edited 3 weeks ago

What should I do to put red flags on my stolen Omada TP-LINK Devices registered by me, when someone tries to register in his/her name

 

The OC200 HARDWARE CONTROLLER was connected to EAP225-OUTDOOR & were both stolen

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#1
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1 Accepted Solution
Re:Stolen omada hardware controller & EAP 225 outdoor access point-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @Mdhara-Godza529 

 

To disable the reset button for hardware controllers, choose Global View > Settings > Controller Settings:

 

To disable the reset button for a device, go to the Device page, choose the device > Config > Disable hardware reset

 

 

 

As you can see, the reset button will be effective again when the device is disconnected from thecontroller. 

 

To configure mail servers, please refer to the following guide:

Why we need to configure mail server on Omada SDN controller before adding cloud user and email log

 

You can see the events/alerts which can be sent to your email addresses on this page:

 

 

Note:

1. The email notification feature is primarily designed to help administrators better monitor the network. You won't get notificated if the EAP was been factory reset by others.

2. Disabling the Controller's reset button can prevent unauthorized third parties from hijacking the device. However, this also carries certain risks:

  • If you forget the password in the future, recovery will be impossible.
  • If the GUI becomes unexpectedly inaccessible, you won't be able to restore factory settings via the reset button.
  • This eliminates a critical troubleshooting method in emergency scenarios.

Recommendation:
Weigh the security benefits against potential operational risks before making this change.

 

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#7
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Re:Stolen omada hardware controller & EAP 225 outdoor access point
3 weeks ago

Hi  @Mdhara-Godza529 

 

Thanks for posting here.

 

What's the status of the OC200 and the EAP on the cloud website? 

Are they still online?

 

You can log in to the cloud website to check.

 

If they are both offline, unfortunately, we can do nothing to find them back, you'd better call the police for help.

 

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#2
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Re:Stolen omada hardware controller & EAP 225 outdoor access point
3 weeks ago

  @Vincent-TP 

The OC200 & EAP225 are both offline since the day they were stolen but you can inform me with the steps I should take when they will be online

 

I believe it's just a matter of time they will be back online & I want to utilise every minute to secure my devices before the cuprite realises what is going on. I also don't think the cuprite is aware of the omada technology & proper setup, he/she is about to make a mistake of connecting these devices to the internet

 

The local police is aware of my house break in on the 8th of August

Vincent-TP wrote

Hi  @Mdhara-Godza529 

 

Thanks for posting here.

 

What's the status of the OC200 and the EAP on the cloud website? 

Are they still online?

 

You can log in to the cloud website to check.

 

If they are both offline, unfortunately, we can do nothing to find them back, you'd better call the police for help.

 

 

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#3
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Re:Stolen omada hardware controller & EAP 225 outdoor access point
3 weeks ago

Hi  @Mdhara-Godza529 

 

The Controller has an email notification feature for when devices come online. I'm not sure if you had previously configured this.

Additionally, if the Controller were still online, I would recommend disabling its physical reset button as a security precaution.

 

However, since all devices are now offline—and assuming no online notifications were set up—I regret to inform you that there's unfortunately nothing more we can do at this point.

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#4
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Re:Stolen omada hardware controller & EAP 225 outdoor access point
3 weeks ago

  @Vincent-TP 

Thank you for the information, I am going to do the security measures you mentioned to the remaining devices that I have

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#5
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Re:Stolen omada hardware controller & EAP 225 outdoor access point
3 weeks ago
Can you kindly send me the steps to enable email notifications & disabling physical reset button on controller settings
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#6
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Re:Stolen omada hardware controller & EAP 225 outdoor access point-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @Mdhara-Godza529 

 

To disable the reset button for hardware controllers, choose Global View > Settings > Controller Settings:

 

To disable the reset button for a device, go to the Device page, choose the device > Config > Disable hardware reset

 

 

 

As you can see, the reset button will be effective again when the device is disconnected from thecontroller. 

 

To configure mail servers, please refer to the following guide:

Why we need to configure mail server on Omada SDN controller before adding cloud user and email log

 

You can see the events/alerts which can be sent to your email addresses on this page:

 

 

Note:

1. The email notification feature is primarily designed to help administrators better monitor the network. You won't get notificated if the EAP was been factory reset by others.

2. Disabling the Controller's reset button can prevent unauthorized third parties from hijacking the device. However, this also carries certain risks:

  • If you forget the password in the future, recovery will be impossible.
  • If the GUI becomes unexpectedly inaccessible, you won't be able to restore factory settings via the reset button.
  • This eliminates a critical troubleshooting method in emergency scenarios.

Recommendation:
Weigh the security benefits against potential operational risks before making this change.

 

Recommended Solution
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#7
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